Marketing Operations & Communications Manager

Bapcor Limited; Sydney; On-site; AUD 110,000 - 170,000; Full time

Benefits offered by this job

Competitive package

12% superannuation

Performance incentive

Cluster ownership

Direct line to F&B Director

Networking with SRG portfolio

Job summary

SRG Hospitality in Sydney seeks an Operations Manager to own the operational performance of a cluster of up to four venues, reporting directly to the F&B Director and working alongside the Executive Chef. This is a senior leadership position within a fast-paced, multi-site group.

You will drive labour efficiency, cost control and roster optimization, develop Restaurant Managers, ensure audit-ready compliance with NSW liquor and Fair Work standards, and deliver timely operational insights to the

Qualifications

• Experience leading a multi-venue hospitality operation.
• Strong capability in labour, rostering, forecasting and cost control.
• Working knowledge of HIGA / Restaurant Industry Award and Fair Work obligations.
• Solid understanding of NSW liquor laws (RSA) and compliance.
• Proven leadership under pressure with coaching and succession planning.
• Full working rights in Australia.

Responsibilities

• Own operational performance of a cluster of up to four venues.
• Drive labour efficiency, rostering optimization and cost control across the cluster.
• Lead Restaurant Managers and develop a strong succession bench.
• Identify early operational signals and take proactive action.
• Maintain audit-ready compliance with Liquor & Gaming NSW, Fair Work and awards.
• Provide accurate, timely operational insights to the F&B Director.

Skills

Multi-venue operational experience

Commercial capability across labour,ro

Job description

SRG Hospitality | Sydney | 2–3 positions available Full‑time | Reports to the F&B Director | competitive package + performance incentive

Operations Manager – Venue Cluster

SRG is a Sydney restaurant group with the scale of a corporate operator and the instincts of an independent one. Our venues do not look, feel or trade the same, and that is deliberate. What holds them together is a standard, not a script.

We are appointing two to three Operations Managers, each owning the operational performance of a cluster of up to four venues, reporting directly to the F&B Director and working alongside an Executive Chef who holds the same cluster from the kitchen side.

This is one of the most consequential operational seats in the group. You are not administering venues. You are the reason they perform.

What you’ll own

• Execution at standard. Group standards land in your venues as disciplined, repeatable practice — not as a document nobody opens or a version reinterpreted at each site.
• The commercial line. Labour efficiency, roster optimisation and cost control across the cluster. You will know your numbers before anyone asks for them, and you will know what is driving them.
• Leadership depth. Restaurant Managers who grow under you — coached, stretched, held to account, and increasingly able to solve things without escalating. Your succession bench is real, not theoretical.
• Recovery. You read the early signals in a venue that is drifting and you move before it becomes a guest problem, a compliance problem or a resignation.
• Audit‑ready compliance. Liquor & Gaming NSW, Fair Work and the Hospitality Industry (General) Award 2020, WHS. Not a scramble before an inspection — a state the cluster lives in.
• Clean operational intelligence. The F&B Director gets accurate, timely insight from your cluster with a point of view attached. No surprises, no chasing, no raw data dumps.

What success looks like

• By 90 days — you know every venue in your cluster at service level, you have a read on each Restaurant Manager’s capability, and you have named the two or three things that will move performance most.
• By 12 months — variance between your venues has narrowed. Labour and cost metrics are predictable and inside target. Your Restaurant Managers escalate less and decide more. The venue that was struggling is not struggling. And the F&B Director trusts your cluster to run without watching it.

Who this suits

• The multi‑venue operator. You have already carried a portfolio and you understand that consistency at scale is a leadership problem before it is a systems problem.
• The senior venue leader ready to step up. You have led a large, complex, premium or high‑volume site and you are ready to trade depth in one venue for influence across several.

What you bring

• Multi‑venue operational experience, or leadership of a large and complex hospitality site
• Genuine commercial capability across labour, rostering, forecasting and cost control
• Working command of HIGA / Restaurant Industry Award interpretation and Fair Work obligations
• Solid grasp of NSW liquor, RSA and compliance requirements
• The ability to walk into an unfamiliar venue mid‑service, read it accurately in twenty minutes, and act
• A leadership style that is calm, direct and durable – you hold a standard without needing to raise your voice
• Full working rights in Australia

What we offer

• Competitive package , plus of 12% superannuation, plus a performance incentive
• A cluster of your own, with real decision rights, not a coordination role with a title
• A direct line to the F&B Director and visibility with the executive team
• A group actively scaling from fifteen venues to twenty‑four, which means genuine progression rather than a promise of it
• Dining across the SRG portfolio, and the network that comes with a group of this calibre

The honest part

You will be in venues, on the floor, most days. You will work nights and weekends when the trade demands it. You will inherit at least one situation that somebody else let run too long, and you will be the person who fixes it. Some conversations will be difficult and you will still have to have them on time.

If that reads as a warning, this is not your role. If it reads as the job description of the last decade of your career, keep going.

Equal Opportunity Statement

SRG Hospitality is an equal opportunity employer. Applicants must have full working rights in Australia.