Venue General Manager, The Nielsen

SRG Hospitality; Sydney; Presencial; AUD 140.000 - 170.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Dining discounts across SRG portfolio

Clear career progression

Group support from Finance, People & C

Competitive compensation package

Descripción de la vacante

SRG Hospitality seeks a Venue General Manager to lead a high-energy, multi-format venue portfolio in Sydney. You will be accountable for total venue performance, guest experience, and a strong operational benchmark across front-of-house operations.

This senior role requires strategic leadership, commercial acumen, and hands-on management of rosters, costs, and compliance. You will report to the group leadership and drive growth within a dynamic hospitality group.

Formación

• Senior leadership experience in premium, high-volume venues.
• Proven commercial ownership and P&L management.
• Hands-on operator with strong guest experience focus.
• Comfortable leading across multi-outlet environments.

Responsabilidades

• Lead multi-outlet venue operations (restaurant, cafe, events).
• Own venue P&L, revenue, labor, costs and stock control.
• Plan rosters to meet peak trading and events.
• Drive service standards and guest satisfaction.
• Develop outlet managers and supervisors through coaching.
• Collaborate with Head Chef, events team and central functions.
• Ensure NSW liquor, RSA, food safety and WHS compliance.

Conocimientos

Senior leadership

Commercial acumen

Technical proficiency

Leadership presence

Flexibility

Educación

NSW RSA certificate

Food Safety Supervisor

Herramientas

SevenRooms

Tanda

Descripción del empleo

Venue General Manager, The Nielsen

Full-Time Permanent

SRG Hospitality

Be part of something exceptional.

At SRG Hospitality, our venues are built around high energy, quality service, and memorable dining experiences. Right now, we are growing our venue leadership teams across our group, and we are looking for a passionate and commercially driven Venue General Manager to join us.

Working with us means setting the standard. You aren't just managing day-to-day shifts-you are holding single-point accountability for total venue performance, establishing the service rhythm, shaping the guest experience, and creating a strong operational benchmark for front-of-house hospitality excellence. Whether leading an established complex venue or stepping into new operational challenges, you will be part of a group that sets the benchmark for hospitality leadership.

About SRG Hospitality

SRG Hospitality is a family-led Sydney group founded by Bill and Kathleen Drakopoulos and still run by the family today. Operating a dynamic collection of premium, produce-driven venues with continuous expansion on the horizon, we combine genuine scale and structured career pathways with the warmth, care, and attention of an independent operator.

What You'll Be Doing

• Multi-outlet venue leadership - Running whole front-of-house venue operations across distinct trading formats (restaurant, café, and events), ensuring every space operates to a defined standard while developing venue leaders to manage with genuine authority.
• Commercial ownership & venue P&L - Owning the venue's commercial performance, revenue, labor targets, controllable costs, and stock control, actively acting on the financial numbers each week.
• Seasonal & weather-dependent trade - Managing rosters and labor models that flex dynamically with the forecast, calendar, and events load to execute peak trading periods successfully.
• Guest experience & service standards - Driving consistent service quality across all outlets, protecting review scores, and personally leading service recovery when needed.
• Team leadership & development - Developing outlet managers and supervisors through clear expectations, regular 1:1s, and building the next generation of hospitality leaders.
• Cross-functional partnerships - Working seamlessly with the Head Chef, culinary team, and group Events Operations so everyday trade and events run as one cohesive operation.
• Compliance & WHS - Maintaining complete operational oversight of NSW liquor licensing, RSA requirements, food safety standards, and WHS obligations across the site.

Who We're Looking For

• Senior leadership experience - Proven track record in senior venue management within premium, high-volume hospitality environments (multi-outlet, waterfront, or events-heavy experience preferred).
• Commercial acumen - Full P&L ownership with demonstrated results in revenue management, labor control, and cost management in variable trade.
• Technical proficiency - Experience with systems like SevenRooms (or similar reservation platforms) and workforce management tools like Tanda.
• Mindset & style - A calm, visible, organized, and approachable leadership presence under high-volume pressure.
• Qualifications & compliance - Current NSW RSA certificate, Food Safety Supervisor certification, and working knowledge of NSW liquor licensing and WHS.
• Flexibility - Availability to work on-site across evenings, weekends, and public holidays.

What's in it for You

• Competitive compensation package - Strong competitive salary package commensurate with experience.
• Clear career progression - Senior leadership visibility within a fast-growing group with rapid expansion creating higher-level opportunities.
• Perks & discounts - Generous dining discounts across the entire SRG portfolio.
• Group support - Dedicated backing from central head office teams, including Finance, People & Culture, and Marketing.

How We Work

Heart, Ownership, Craft, Together. We look after our guests and each other, take responsibility without being asked, focus on the small details, and move as one team.

Applicants must have full working rights in Australia.

SRG Hospitality is an equal opportunity employer.