Market Development Lead, Insurance & Workers Compensation (Australia)

Intellect; Port Macquarie; On-site; AUD 55,000 - 65,000; Full time

Benefits offered by this job

30% Telstra service discount

Paid parental leave (16 weeks)

Telstra Extra Day Off

Gender affirmation leave

Cultural Leave

Blood Donor Leave

Additional leave up to 4 weeks

LinkedIn Learning access

Flexible working hours

Monthly performance rewards

Inclusive culture

Job summary

Telstra Retail is seeking a Retail Sales Consultant who is passionate about delivering outstanding customer service and guiding customers through the purchase of Telstra products and services. You will play a key role in creating an exceptional in-store journey and helping customers transform their telecommunications experience.

This permanent, in-store role offers opportunities for growth, flexible hours, and a comprehensive benefits program within an iconic Australian brand.

Qualifications

• Great communication skills and a friendly, proactive attitude.
• Solution-oriented with ability to tailor solutions for customers.
• Sales-driven with the goal to meet or exceed targets and KPIs.
• Willingness to learn and adapt in a dynamic retail environment.
• Positive, resilient in a busy store setting.
• Customer-facing experience is helpful but not required; enthusiasm is valued.

Responsibilities

• Deliver exceptional customer experiences by helping customers find the right products and services.
• Stay up-to-date with the latest Telstra gadgets and services to offer informed guidance.
• Use consultative selling to meet and exceed sales targets and keep customers connected.
• Collaborate with your team to create a welcoming environment and support store goals.

Skills

Communication

Sales

Customer service

Team collaboration

Job description

Telstra Retail: Customer Service & Sales Consultant (Expression of Interest)

Employment Type: Permanent

Closing Date: 30 Oct 59pm

Job Summary: As a Retail Sales Consultant, you are passionate about delighting Telstra’s customers through outstanding customer service. You achieve this by providing an exceptional in-store customer journey, and through your collaborative approach you empower customers by identifying the products and services they need to transform their telecommunications experience.

Ready to Make a Difference? Join Our Iconic Team at Telstra!

At Telstra,we’remore than just a leading telecommunications company—we’rewhere passion meets purpose. As a Retail Customer Service & Sales Consultant,you’llhave the opportunity to work for aniconic Aussie brand that’sbeen connecting Australians for generations. Youwon’tjust be a friendly face in-store—you’llbe the trusted expert who helps customers find tech solutions that enhance their lives. This is your chance to make a meaningful impact by bringing our purpose to life: to build a connected future so everyone can thrive.

What You’ll Be Doing:

• Deliver Exceptional Customer Experiences: Help customers find the right products and services to suit their needs, ensuring their time at Telstra is a memorable one.
• Be the Go-To Tech Expert: Stay up-to-date with the latest gadgets and services, offering informed guidance and solutions.
• Achieve and Excel: Use your consultative selling skills to meet and exceed sales targets and KPIs, while keeping customers connected.
• Collaborate and Contribute: Work closely with your team to create a welcoming environment where everyone is supported to achieve store goals.

Salary and Benefits:

• Generous Discounts: Enjoy30% off Telstra services and exclusive offers with over240 brands and partners .
• Leave Options: Take advantage of16 weeksof paid parental leave , theTelstra Extra Day Off ,gender affirmation leave ,Cultural Leave ,Blood Donor Leave , and the ability topurchaseup to4 weeks ofadditionalleave .
• Training & Career Growth Opportunities: Access over 17,000 learning programs through LinkedIn Learning and take advantage of a range of development opportunities designed to build your skills and support your career growth, helping you prepare for your next step.
• Flexibility: We offer flexible working hours and a supportive approach to parental leave—do it your way!
• Recognition & Rewards: Benefit frommonthly performance rewards and a range of recognition programs to celebrate your success.
• Inclusive Culture: Join a diverse and inclusive team where everyone’s unique perspective is valued and respected.

Is It You We’re Looking For?

• Great Communication Skills: You’rea naturalat connecting with people and making their day better.
• Solution-Oriented Approach: You enjoy thinking on your feet and tailoring solutions for each customer.
• Sales Drive: You’remotivated to achieve (and exceed!) sales targets and KPIs.
• Passion for Learning: You’reeager to grow and develop your skills in a dynamic environment.
• Resilience and Positivity: You have a can-do attitude, even when things get busy.
• Customer-Facing Experience: Previousexperience is a plus but notrequired—bring yourenthusiasmandwe’llteach you the rest!