Customer Service & Sales Consultant

Tech Sales Jobs; Goulburn; On-site; AUD 50,000 - 70,000; Full time

Benefits offered by this job

12% Superannuation

Variable remuneration 10%

Telstra staff discounts

Paid parental leave

Extra leave options

Job summary

Telstra is seeking a Retail Customer Service & Sales Consultant to deliver outstanding in-store customer experiences and empower customers with the right tech solutions. This role offers opportunities across GOULBURN, MITTAGONG and YOUNG, with a supportive team and growth potential.

As a hands-on, customer-facing position, you’ll learn the Telstra product ecosystem, apply consultative selling, and work toward sales KPIs while enjoying competitive benefits and flexible work arrangements.

Qualifications

• Excellent communication and customer service skills.
• Ability to learn quickly and advise on tech products.
• Sales-driven with target focus.

Responsibilities

• Deliver exceptional customer experiences by helping customers find the right products and services.
• Stay up-to-date with the latest gadgets and services, offering informed guidance.
• Use consultative selling to meet and exceed sales targets and KPIs.
• Collaborate with team to create a welcoming environment and achieve store goals.

Job description

Job Description

Employment Type

Permanent

Closing Date

23 Oct 2026 11:59pm

Job Title

Telstra Retail: Customer Service & Sales Consultant (Expression of Interest)

Job Summary As a Retail Sales Consultant, you are passionate about delighting Telstra’s customers through outstanding customer service. You achieve this by providing an exceptional in-store customer journey, and through your collaborative approach you empower customers by identifying the products and services they need to transform their telecommunications experience.

Ready to Make a Difference? Join Our Iconic Team at Telstra!

At Telstra, we’re more than just a leading telecommunications company— we’re where passion meets purpose. As a Retail Customer Service & Sales Consultant, you’ll have the opportunity to work for an iconic Aussie brand that’s been connecting Australians for generations. You won’t just be a friendly face in-store—you’ll be the trusted expert who helps customers find tech solutions that enhance their lives. This is your chance to make a meaningful impact by bringing our purpose to life: to build a connected future so everyone can thrive.

Opportunities available across these locations:

• GOULBURN
• MITTAGONG
• YOUNG

What You’ll Be Doing:

• Deliver Exceptional Customer Experiences:Help customers find the right products and services to suit their needs, ensuring their time at Telstra is a memorable one.
• Be the Go-To Tech Expert:Stay up-to-date with the latest gadgets and services, offering informed guidance and solutions.
• Achieve and Excel:Use your consultative selling skills to meet and exceed sales targets and KPIs, while keeping customers connected.
• Collaborate and Contribute:Work closely with your team to create a welcoming environment where everyone is supported to achieve store goals.

Salary and Benefits:

• Plus 12% Superannuation
• Plus 10% Variable Remuneration**

**If you are eligible to receive Variable Remuneration, the eligibility, calculation and payment will be determined by theVariable Remuneration plan’s rules (which we may change from time to time).

**the first 2 months guaranteed while you learn on board.

• Generous Discounts:Enjoy 30% off Telstra servicesand exclusive offers with over 240 brands and partners.
• Leave Options:Take advantage of 16 weeks of paid parental leave, the Telstra Extra Day Off, gender affirmation leave, Cultural Leave, Blood Donor Leave, and the ability to purchase up to 4 weeks of additional leave.
• Training & Career Growth Opportunities:Access over 17,000 learning programs through LinkedIn Learning and take advantage of a range of development opportunities designed to build your skills and support your career growth, helping you prepare for your next step.
• Flexibility:We offer flexible working hours and a supportive approach to parental leave—do it your way!
• Recognition & Rewards:Benefit from monthly performance rewardsand a range of recognition programs to celebrate your success.
• Inclusive Culture:Join a diverse and inclusive team where everyone’s unique perspective is valued and respected.

Is it You We’re Looking For?

• Great Communication Skills:You’re a natural at connecting with people and making their day better.
• Solution-Oriented Approach:You enjoy thinking on your feet and tailoring solutions for each customer.
• Sales Drive:You’re motivated to achieve (and exceed!) sales targets and KPIs.
• Passion for Learning:You’re eager to grow and develop your skills in a dynamic environment.
• Resilience and Positivity:You have a can-do attitude, even when things get busy.
• Customer-Facing Experience:Previous experience is a plus but not required—bring your enthusiasm and we’ll teach you the rest!

When you become part of the Telstra team, you’re joining a brand that celebrates diversity and inclusion. We welcome applications from people of all backgrounds, abilities, and experiences, and we strive to create a workplace where everyone is respected, valued, and can thrive. We can’t wait to see what you’ll bring to our team!