Telstra Retail: Customer Service & Sales Consultant

Telstra; Nowra; On-site; AUD 55,000 - 70,000; Full time

Benefits offered by this job

30% off Telstra services

16 weeks of paid parental leave

Flexible working hours

Career growth opportunities

Monthly performance rewards

Inclusive culture

Job summary

Telstra is seeking a Retail Customer Service & Sales Consultant in Nowra, Australia. In this role, you'll provide exceptional customer service, act as a tech expert, and leverage your sales skills to meet targets. Enjoy generous discounts on services, flexible working hours, and ample career growth opportunities. We're looking for enthusiastic individuals who can connect with customers, tailor solutions, and thrive in a supportive team environment. Apply now to be part of an iconic Aussie brand that values its people.

Qualifications

• You're a natural at connecting with people and making their day better.
• Enjoy thinking on your feet and tailoring solutions for each customer.
• You're motivated to achieve (and exceed!) sales targets and KPIs.
• Eager to grow and develop your skills in a dynamic environment.
• You have a can-do attitude, even when things get busy.

Responsibilities

• Help customers find the right products and services to suit their needs.
• Stay up-to-date with the latest gadgets and services, offering informed guidance.
• Use consultative selling skills to meet and exceed sales targets and KPIs.
• Work closely with your team to create a welcoming environment.

Skills

Great Communication Skills

Solution‑Oriented Approach

Sales Drive

Passion for Learning

Resilience and Positivity

Customer‑Facing Experience

Job description

Ready to Make a Difference? Join Our Iconic Team at Telstra!

At Telstra, we're more than just a leading telecommunications company—we're where passion meets purpose. As a Retail Customer Service & Sales Consultant, you'll have the opportunity to work for an iconic Aussie brand that's been connecting Australians for generations. You won't just be a friendly face in-store—you'll be the trusted expert who helps customers find tech solutions that enhance their lives. This is your chance to make a meaningful impact by bringing our purpose to life: to build a connected future so everyone can thrive.

What You'll Be Doing:

• Deliver Exceptional Customer Experiences: Help customers find the right products and services to suit their needs, ensuring their time at Telstra is a memorable one.
• Be the Go‑To Tech Expert: Stay up‑to‑date with the latest gadgets and services, offering informed guidance and solutions.
• Achieve and Excel: Use your consultative selling skills to meet and exceed sales targets and KPIs, while keeping customers connected.
• Collaborate and Contribute: Work closely with your team to create a welcoming environment where everyone is supported to achieve store goals.

Salary and Benefits:

If you are eligible to receive Variable Remuneration, the eligibility, calculation and payment will be determined by the Variable Remuneration plan's rules (which we may change from time to time). The first 2 months are guaranteed while you learn on board.

• Generous Discounts: Enjoy 30% off Telstra services and exclusive offers with over 240 brands and partners.
• Leave Options: Take advantage of 16 weeks of paid parental leave, the Telstra Extra Day Off, gender affirmation leave, Cultural Leave, Blood Donor Leave, and the ability to purchase up to 4 weeks of additional leave.
• Training & Career Growth Opportunities: Access over 17,000 learning programs with LinkedIn Learning, and develop your career with our Future Ready program designed to build on your skills and prepare you for your next step.
• Flexibility: We offer flexible working hours and a supportive approach to parental leave—do it your way!
• Recognition & Rewards: Benefit from monthly performance rewards and a range of recognition programs to celebrate your success.
• Inclusive Culture: Join a diverse and inclusive team where everyone's unique perspective is valued and respected.

It You We're Looking For?

• Great Communication Skills: You're a natural at connecting with people and making their day better.
• Solution‑Oriented Approach: You enjoy thinking on your feet and tailoring solutions for each customer.
• Sales Drive: You're motivated to achieve (and exceed!) sales targets and KPIs.
• Passion for Learning: You're eager to grow and develop your skills in a dynamic environment.
• Resilience and Positivity: You have a can‑do attitude, even when things get busy.
• Customer‑Facing Experience: Previous experience is a plus but not required—bring your enthusiasm and we'll teach you the rest!

We welcome applications from people of all backgrounds, abilities, and experiences, and we strive to create a workplace where everyone is respected, valued, and can thrive.