Manager/supervisor

Burger Urge; Bundaberg; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Generous employee discount on menu

Part ownership potential

Promotion pathways

Job summary

Burger Urge in Australia is seeking an experienced and hands-on Manager to lead daily restaurant operations, deliver exceptional customer service, and foster a positive workplace culture.

You'll oversee staffing, inventory, food safety, and financial performance, with growth pathways including part ownership and promotion opportunities as the company expands. This role requires strong leadership, flexibility to work evenings and weekends, and a commitment to training staff to uphold standards.

Qualifications

• Minimum of 1 year experience in a management or supervisory role in the restaurant or hospitality industry.
• Strong leadership and communication skills.
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
• Knowledge of food safety and sanitation regulations.
• Ability to work flexible hours, including evenings and weekends.
• Excellent customer service skills and ability to train people regularly to ensure standards stay high.

Responsibilities

• Lead a team of staff and ensure high levels of customer service.
• Oversee daily restaurant operations, including inventory management and scheduling.
• Maintain food safety and sanitation standards per regulations.
• Manage inventory and order supplies as needed to ensure efficient operations.
• Develop and implement strategies to improve sales and customer satisfaction.
• Handle customer complaints and resolve issues professionally.
• Schedule employees and ensure all shifts are covered.
• Support marketing and promotional activities.
• Maintain a clean and organized restaurant environment.
• Offer generous employee discounts on menu items and merchandise.

Skills

Staff management

Leadership

Communication

Customer service

Training staff

Multitasking

Food safety knowledge

Job description

Are you looking to take the next step in your growth?

Burger urge has an opportunity for you. If you are a team leader wanting to step up to management or an assistant manager wanting to take the next step up in management then this role could be for you.

Career growth and promotion pathways

Possible opportunities into part ownership for the right candidate long term as the we grow

Support for internal and external learning and development

Creative operating environment with supportive managerial team

Burger Urge (BU) has been making delicious and juicy burgers for 19 years! We believe in making burgers the way they should be. We use premium local ingredients for our delicious, classic and on-trend recipes.

Burger Urge is a fast-growing and dynamic restaurant chain with a passion for burgers. We are looking for an experienced and hands-on Manager who is committed to delivering exceptional customer service and driving a positive workplace culture. We don't want a clipboard manager - we want someone who is motivated, hardworking, and embraces change.

Our vision is not just to grow a 'successful restaurant chain' or a 'great burger brand' - This is a narrow view of who we are as individuals & as a collective.

Our vision is to develop a group of companies that seamlessly integrates beautiful product design in the areas of food and entertainment, music, film, art, and fashion in order to create one of the world's leading food, retail & lifestyle brands.

Our vision is to redefine the food and hospitality industry just as Apple redefined computers and how Nike redefined sporting apparel.

Our vision is to reimagine a better future for our industry, people, animals, and planet, and create beautiful products and experiences that reflect our interests, values, beliefs, and aspirations as individuals and as an organisation.

As our Manager, you will be responsible for leading a team of enthusiastic staff members and ensuring that our customers receive the highest level of service. You will oversee the daily operations of our restaurant, including managing inventory, scheduling staff, and maintaining our facilities.

You will be supported by a team of managers, supervisors and owners that you will work closely with on a day to day basis.

The Role

Manager in all aspects of managing the restaurant, including but not limited to: staff management, food safety, customer service, inventory management, and financial performance.

Train and supervise staff, ensuring that all employees are properly trained in company policies and procedures.

Ensure that the restaurant meets all food safety and sanitation standards, as well as local, state, and federal regulations.

Maintain inventory levels and order supplies as needed to ensure efficient operations.

Develop and implement strategies to improve sales and customer satisfaction.

Handle customer complaints and resolve any issues in a timely and professional manner.

Manage the scheduling of employees and ensure that all shifts are covered.

Assist in the development and implementation of marketing and promotional activities.

Maintain a clean and organized restaurant environment.

Generous employee discount on all menu items and merchandise

Possible opportunities into part ownership for the right candidate long term as the we grow

Growing company with expanding roles and promotion pathways

Strong market position within the industry with ongoing job security assured.

Burger Urge is the most creative brand in the industry today, which flow into our operating structure and management processes.

What are we seeking?

Minimum of 1 years experience in a management or supervisory role in the restaurant or hospitality industry.

Strong leadership and communication skills.

Ability to work in a fast-paced environment and handle multiple tasks simultaneously.

Knowledge of food safety and sanitation regulations.

Ability to work flexible hours, including evenings and weekends, Weekends are a must.

Excellent customer service skills and ability to train people regularly to ensure standards stay high.