Manager, Student Management — Educational Delivery Leader

Queensland Government; Gold Coast City; On-site; AUD 120,000 - 160,000; Full time

Job summary

TAFE Queensland is seeking a Manager, Student Management to lead a team of delivery support specialists across the Gold Coast Region. You will provide expert strategic and operational advice to stakeholders and drive continuous improvement in educational delivery support.

Reporting to the Director, Student and Faculty Support Services, this temporary full-time role runs across all Gold Coast campuses, with responsibilities including process development, compliance, and building strong networks.

Qualifications

• High-level knowledge of legislation, policies and procedures relevant to educational delivery support.
• Advanced analytical and problem-solving skills.
• Strong communication, negotiation and relationship management.
• Proven leadership abilities and ability to drive continuous improvement.

Responsibilities

• Lead a high-performing team in educational delivery support and continuous improvement.
• Provide strategic and operational advice to internal and external stakeholders, including senior management.
• Develop and implement processes to manage Student and Faculty Support activities.
• Ensure compliance with legislation, regulations, policies and guidelines.
• Build networks within TAFE Queensland and represent regional interests.
• Analyze business data to identify actions and rectification strategies.
• Maintain high client satisfaction through timely handling of inquiries and requests.
• Collaborate with EDS leadership to improve cross-region practices.

Skills

Leadership

Strategic thinking

Communication

Data analysis

Stakeholder management

Education

Experience in vocational education setting

Job description

TAFE Queensland is seeking a Manager, Student Management to lead a team of delivery support specialists across the Gold Coast Region. You will provide expert strategic and operational advice to stakeholders and drive continuous improvement in educational delivery support.

Reporting to the Director, Student and Faculty Support Services, this temporary full-time role runs across all Gold Coast campuses, with responsibilities including process development, compliance, and building strong networks.