Manager Student Management

Queensland Government; Gold Coast City; In loco; AUD 120.000 - 160.000; Tempo pieno

Descrizione del lavoro

TAFE Queensland is seeking a Manager, Student Management to lead a team of delivery support specialists across the Gold Coast Region. You will provide expert strategic and operational advice to stakeholders and drive continuous improvement in educational delivery support.

Reporting to the Director, Student and Faculty Support Services, this temporary full-time role runs across all Gold Coast campuses, with responsibilities including process development, compliance, and building strong networks.

Competenze

• High-level knowledge of legislation, policies and procedures relevant to educational delivery support.
• Advanced analytical and problem-solving skills.
• Strong communication, negotiation and relationship management.
• Proven leadership abilities and ability to drive continuous improvement.

Mansioni

• Lead a high-performing team in educational delivery support and continuous improvement.
• Provide strategic and operational advice to internal and external stakeholders, including senior management.
• Develop and implement processes to manage Student and Faculty Support activities.
• Ensure compliance with legislation, regulations, policies and guidelines.
• Build networks within TAFE Queensland and represent regional interests.
• Analyze business data to identify actions and rectification strategies.
• Maintain high client satisfaction through timely handling of inquiries and requests.
• Collaborate with EDS leadership to improve cross-region practices.

Conoscenze

Leadership

Strategic thinking

Communication

Data analysis

Stakeholder management

Formazione

Experience in vocational education setting

Descrizione del lavoro

About TAFE Queensland

TAFE Queensland is proud to be the largest and most experienced Vocational Education and Training (VET) provider in the State. For more than 140 years, TAFE Queensland has delivered practical and industry-relevant training to provide students with the skills and experience they need to build lifelong careers. Our award-winning training is delivered on campus, online, and in the workplace to give people the skills they need to enrich their communities, support their industries, and strengthen their local economies.

About TAFE Queensland

TAFE Queensland is proud to be the largest and most experienced Vocational Education and Training (VET) provider in the State. For more than 140 years, TAFE Queensland has delivered practical and industry-relevant training to provide students with the skills and experience they need to build lifelong careers. Our award-winning training is delivered on campus, online, and in the workplace to give people the skills they need to enrich their communities, support their industries, and strengthen their local economies.

By working at TAFE Queensland, you can be part of a highly experienced workforce that is closely connected with their industries and dedicated to delivering best practices and innovative training.

Your Opportunity

This is an exciting opportunity in the Student Management team as Manager, Student Management, where you will lead a team of delivery support specialists responsible for a broad range of administrative functions that directly support educational delivery across the Gold Coast Region. You will provide expert advice to key stakeholders, oversee the effective and efficient delivery of administrative activities, and actively identify and drive opportunities for continuous improvement.

This position reports to the Director, Student and Faculty Support Services.

This is a temporary, fixed-term, full-time opportunity to 14 May 2027 with the possibility of extension.

The position will work across all TAFE Queensland Gold Coast Region campuses.

Key Responsibilities

• Lead a high-performing team in the provision of quality educational delivery support by fostering a culture of collaboration, accountability and continuous improvement.
• Provide accurate advice and guidance, of a strategic and/or operational nature, to a range of internal and external clients and stakeholders, including senior management, relating to matters associated with educational delivery support.
• Lead the development and implementation of processes and procedures to effectively manage and maintain the operational activities of the Student and Faculty Support portfolio, including the identification of strategies to improve services and capitalise upon business opportunities for the Region.
• Maintain comprehensive knowledge of all applicable legislation, regulations, policies and guidelines to ensure that the Region is compliant with statutory obligations.
• Establish and maintain effective networks within TAFE Queensland including actively representing the Region’s interests in forums and networks relevant to educational delivery support activities and functions.
• Analyse and interpret a range of business activity data to identify and implement required actions and rectification strategies.
• Maintain a high-level of client satisfaction through the timely and appropriate management of enquiries, applications, amendments, complaints and other requests for service.
• Operate as a collaborative member of the EDS leadership group, proactively seeking and acting upon opportunities to enhance working relationships, challenge current practices and attitudes consistent with the Region’s Agreed Behaviours, and drive consistency across all aspects of the EDS function. Provide accurate advice and guidance of a strategic and/Act as a primary point of contact for faculty staff for Student Management operational activities.

How You Will Be Assessed

• High-level knowledge of legislation, policies and procedures relevant to educational delivery support, and the ability to provide strategic and operational advice to support the achievement of business objectives and ensure compliance with relevant statutory obligations.
• Demonstrated high-level analytical and problem-solving skills, including the ability to exercise sound judgement, successfully manage complex issues and propose workable solutions to facilitate successful outcomes for clients and the organisation.
• Highly developed communication, negotiation and relationship management skills as evidenced by a record of achievement in developing and effectively managing positive and collaborative partnerships with a wide variety of key stakeholders and the ability to exercise discretion in matters of a sensitive and confidential nature.
• Provides high-level and supportive leadership that rewards excellence, encourages creativity and innovation and maximises workforce capability within a challenging and evolving environment.
• Proven ability to prepare and interpret complex performance, financial and statistical reports and correspondence on matters as they relate to educational delivery support.

About You

There are no mandatory qualifications or requirements for this role. However, demonstrated experience in a similar role in a vocational education setting would be highly regarded.

Closing Date

4:00pm, 18 November 2026

Job Reference Number

TQ2026-1130

Job Contact

Catherine Munro-Browne | Director, Student and Faculty Support Services | [e-mail]

Occupational group

Education & Training