Administration Team Leader, Student Services

TAFE Queensland; Hervey Bay; On-site; AUD 90,000 - 110,000; Full time

Job summary

TAFE Queensland is seeking a Team Leader Administration in Hervey Bay to lead a multi-channel customer service team and oversee student administration processes. The role is temporary, full-time, and reports to the Manager, Student Administration.

You will guide staff, coordinate workloads, and drive continuous improvement in systems and workflows, with a focus on delivering exceptional student experience across campuses.

Qualifications

• No mandatory qualifications for this role.
• Desirable: Certificate III/IV or Diploma in Business, Administration or similar, or willingness to obtain qualifications.

Responsibilities

• Lead a team of customer service operators in daily functions and workload distribution across the Region.
• Motivate and coach the team through training, team building, and meetings; provide constructive feedback.
• Build internal network with stakeholders to ensure consistent access to customer information.
• Deliver quality customer service by negotiating and resolving conflicts and following up on feedback.
• Evaluate progress toward team goals; contribute to service level agreements.
• Interpret and communicate policies relating to student administration processes.
• Undertake research on business functions and review customer service processes for compliance.
• Understand commercial aspects and financial performance affecting the service area.
• Promote the organisation values and drive culture change.

Skills

Staff leadership

Customer service

Training & coaching

Communication

IT proficiency

Education

Certificate III/IV or Diploma in Business/Admin

Job description

TAFE Queensland is seeking a Team Leader Administration in Hervey Bay to lead a multi-channel customer service team and oversee student administration processes. The role is temporary, full-time, and reports to the Manager, Student Administration.

You will guide staff, coordinate workloads, and drive continuous improvement in systems and workflows, with a focus on delivering exceptional student experience across campuses.