Student Management System (SMS) Manager

TAFE Queensland; Brisbane; Vor Ort; AUD 120.000 - 180.000; Vollzeit

Zusammenfassung

TAFE Queensland is seeking a Student Management System (SMS) Manager to lead regional SMS strategy, governance and operations across the SkillsTech region. You will oversee a team of SMS specialists, drive system improvements, and work with senior leaders to align SMS with educational delivery and business outcomes.

The role is Temporary Full-time (to 30 June 2027), based at the Acacia Ridge campus, with flexible arrangements negotiable.

Qualifikationen

• Extensive knowledge of SMS and related business processes.
• Proven leadership to build high-performing teams.
• Strong project and change management capabilities.
• Excellent communication and stakeholder engagement skills.
• Analytical, with a strategic focus on improvement and outcomes.
• Experience guiding regional SMS priorities and governance.

Aufgaben

• Lead and develop a team of SMS specialists.
• Drive SMS projects, improvements and change initiatives.
• Manage system security and regulatory compliance.
• Ensure accurate submission of training data.
• Oversee course and qualification transitions.
• Partner with senior leaders and stakeholders.
• Conduct business process reviews and recommend improvements.
• Provide high-level reports and advice to support decisions.

Kenntnisse

Leadership

Project management

Change management

Communication

Stakeholder engagement

Analytical thinking

Strategic thinking

Tools

TechnologyOne SMS

Jobbeschreibung

Behind every successful student journey is a well-managed system that keeps everything running smoothly.

We are seeking a Student Management System (SMS) Manager to lead the regional management, support and optimisation of our Student Management System. In this influential leadership role, you will work closely with senior leaders, operational managers and system stakeholders to ensure the SMS continues to support high-quality educational delivery and business outcomes across the SkillsTech region.

The Role

Reporting to the Director, Educational Strategy and Support Services, you will lead a team of SMS specialists while providing expert advice, strategic direction and operational oversight of SMS related activities.

You will drive continuous improvement initiatives, manage system governance and security, lead change and training programs, and represent regional interests in organisation wide SMS projects and stakeholder forums.

This position is Temporary Full-time (until 30 June 2027) and based at the Acacia Ridge campus, however, you may be required to perform work at other TAFE Queensland campuses. Flexible work arrangements are negotiable.

What You'll Be Doing

• Leading and developing a team of SMS specialists
• Driving SMS related projects, system improvements and change initiatives
• Managing system security and ensuring compliance requirements are met
• Ensuring efficient and accurate submission of training data
• Managing course and qualification transitions
• Building strong partnerships with senior leaders and key stakeholders
• Conducting business process reviews and identifying opportunities for improvement
• Providing high-level advice, reports and recommendations to support decision-making
• Representing regional priorities in statewide SMS forums and working groups

What We're Looking For

• Extensive knowledge of the student management system and associated business processes
• Proven leadership experience with the ability to build capable, high-performing teams
• Strong project management and change management skills
• Excellent communication, negotiation and stakeholder engagement capabilities
• Highly developed analytical and problem-solving skills
• A strategic mindset with a focus on continuous improvement and business outcomes

How you will be assessed

• Displays flexibility and responsiveness and has the initiative, attitude and ability to thrive within a dynamic, challenging and changing environment. Extensive knowledge of TAFE Queensland’s student management system and associated interfaces, including the ability to understand system configurations, associated legislation, policies, and procedures and develop best practice business processes.
• Demonstrated high level analytical, conceptual and innovative problem-solving skills, including the ability to independently research, analyse, develop and recommend practical strategies and/or options and implement solutions to enhance business performance and improve business processes.
• Highly developed communication, negotiation, problem solving, and relationship management skills as evidenced by a record of achievement in developing and effectively managing positive and collaborative partnerships with a wide variety of key stakeholders in challenging work environments.
• Demonstrated high-level project management skills and experience including program leadership, allocation and management of resources, coordination and prioritisation of a broad range of activities, and the review and analysis of program outcomes.
• Proven ability to provide high level and supportive leadership that rewards excellence, encourages creativity and innovation and maximises workforce capability.

Highly Desirable Requirements

• Knowledge of the TechnologyOne Product Suite including the Student Management System (SMS), SMS configuration and relevant SMS interfaces and IT applications will be highly regarded.

Job Reference Number: TQ2026-1085

Want to know more?

For any questions about the role, please contact:

Jonathan Todd

Director, Educational Strategy and Support Services

Telephone: [phone] ***

Email: *************@tafeqld.edu.au

If you have questions about workplace adjustments, accessibility, or our commitment to creating a diverse and inclusive workplace, please contact:

People & Culture Business Partner

Phone: [phone]***

Email: ************@tafeqld.edu.au

About TAFE Queensland

TAFE Queensland is proud to be the largest and most experienced Vocational Education and Training provider in the State. For more than 140 years, TAFE Queensland has delivered practical and industry-relevant training to provide students with the skills and experience they need to build lifelong careers. TAFE Queensland been named the Large Training Provider of the Year at the prestigious 2023 Australian Training Awards. Our training is delivered to students and apprentices on-site, online, in the workplace, or on-campus to give people the skills they need to enrich their communities, support their industries, and strengthen their local economies.

By working at TAFE Queensland, you can be part of a highly experienced workforce closely connected with their industries and dedicated to delivering best practices and innovative training.

In TAFE Queensland, SkillsTech region, we have a strong focus on workplace culture and we value employee collaboration, strong leadership and high performing teams. We believe that every employee has a role to play in “making great happen” through the embodiment of the following agreed behaviours in all the at we do: