Manager, Student Education Support

The Australian National University; Canberra; On-site; AUD 142,000 - 148,000; Full time

Job summary

The Australian National University seeks a Senior Manager 1 (Administration) to lead the Student Engagement and Education Management (SEEM) Division's student support services. You will oversee enrolment, progression and degree-related guidance, ensuring service excellence and regulatory compliance across the student lifecycle.

Reporting to the Associate Director, you will collaborate with ANU Colleges and senior stakeholders to implement policy improvements and system enhancements that enhance

Qualifications

• Leadership experience and people management skills.
• Ability to partner with senior stakeholders across multiple divisions.
• Understanding of student administration life-cycle and compliance requirements.

Responsibilities

• Lead and develop a high-performing team delivering student enrolment, progression and student success services.
• Shape how student administration services are delivered across the University.
• Collaborate with senior stakeholders to improve systems, policies and processes ensuring quality and compliance.

Job description

Classification: ANU Senior Manager 1 (Administration)
Salary package: $141,637 - $148,403 per annum plus 17% superannuation.
Terms: Full time, Continuing

In 1946, ANU was founded to help rebuild a changing world. We’re still at it, 80 years later. For generations, our people have turned curiosity into ideas that have shaped Australia and our region. Learn more about ANU, our history and the community that has shaped us: ANU at 80

• Play a key leadership role in a newly established central team, helping shape how student administration services are delivered across the University.
• Lead and develop a high-performing team, driving service excellence that supports student enrolment, progression and overall student success.
• Work with senior stakeholders across ANU to improve systems, policy and processes, ensuring high-quality services and compliance across the student lifecycle.
  

Position overview

The Student Engagement and Education Management (SEEM) Division within the Deputy Vice-Chancellor Education (DVCE) portfolio contributes to the University's strategic objective to provide an excellent educational experience for its students through delivery of accessible and supportive administrative functions throughout the student lifecycle.

The Manager, Student Education Support role will be responsible for the broad oversight of student related support services including enrolment and progression; credit; complex degree advice and developing relationships with key stakeholders across the ANU Colleges.

For further information please contact Richard Andrew, Associate Director, Student Education Support at: [e-mail]

The University actively encourages applications from Aboriginal and Torres Strait Islander people. For more information on employment opportunities, contact our Indigenous Employment Consultant on [e-mail]

ANU values diversity and inclusion and is committed to providing equal employment opportunities to those of all backgrounds and identities. For more information about staff equity at ANU, visit Diversity, Equity & Inclusion | Services

Applications which do not address the selection criteria may not be considered for the position.

Please note: The preferred candidate must have rights to live and work in Australia and will be required to complete mandatory pre-employment declarations and background checks relevant to the role they have applied for, in accordance with the Background Checking Procedure and the National Higher Education Code to Prevent and Respond to Gender-Based Violence.

CLOSING DATE: Sunday 11 October 2026, 11.55pm (Canberra time)