Lead, Intelligent Automation & Process Optimization

Royal Automobile Club of Queensland; Queensland; Hybrid; AUD 130,000 - 170,000; Full time

Benefits offered by this job

Free RACQ roadside assistance from day

Exclusive employee discounts

Wellbeing programs and resources

Flexible working (hybrid)

Job summary

Royal Automobile Club of Queensland in Queensland is seeking a Manager Process Optimisation and Intelligent Automation to lead the enterprise strategy for process improvement, automation and Copilot, translating priorities into measurable value across the organisation.

You will direct a multidisciplinary team, oversee automation platforms, ensure governance, security and compliant delivery, and build Centres of Excellence to enable reusable patterns and scalable solutions for better member

Qualifications

• Demonstrated leadership across process improvement and intelligent automation.
• Strong knowledge of process discovery, redesign and benefits realisation.
• Experience managing enterprise automation or low-code platforms, including operational health and security controls.
• Working knowledge of Microsoft 365 Copilot, Copilot Studio and Power Platform.
• Experience establishing standards, Centres of Excellence and reusable solutions.
• Strong commercial acumen, people leadership and stakeholder influence.

Responsibilities

• Lead the strategy and roadmap for process optimisation, automation and Copilot.
• Develop a multidisciplinary team through coaching, clear priorities and capability building.
• Identify and prioritise opportunities, develop investment cases and manage value, feasibility, cost and risk.
• Oversee automation, Microsoft 365 Copilot and Copilot Studio platforms, including service health, security controls, support and solution lifecycle.
• Establish Centres of Excellence, standards and reusable practices.
• Lead adoption and benefits realisation, while ensuring responsible AI, privacy, security and compliance requirements are met.

Skills

Process improvement

Intelligent automation

Low-code platforms

Copilot Studio

Microsoft 365 Copilot

Power Platform

Centre of Excellence

Stakeholder influence

Commercial acumen

Process discovery

Tools

Microsoft Copilot

Copilot Studio

Power Platform

Job description

Royal Automobile Club of Queensland in Queensland is seeking a Manager Process Optimisation and Intelligent Automation to lead the enterprise strategy for process improvement, automation and Copilot, translating priorities into measurable value across the organisation.

You will direct a multidisciplinary team, oversee automation platforms, ensure governance, security and compliant delivery, and build Centres of Excellence to enable reusable patterns and scalable solutions for better member