Manager Operational Services (Gladstone)

Queensland Government; Rockhampton Regional; On-site; AUD 82,000 - 89,000; Full time

Benefits offered by this job

Professional development

Flexible work-life balance

Parental leave

Job summary

Gladstone Hospital, part of Central Queensland Health, seeks an experienced Operational Services leader to drive performance by monitoring systems, resources and policy compliance to deliver efficient, high‑quality support services.

You will lead staff development, training and recruitment, conduct performance appraisals, and help build a cohesive team of Operational Services Supervisors, while collaborating with the Director Corporate and Support Services to resolve issues and guide change.

Qualifications

• Consumer focused service delivery
• People leadership: manage staff, address workplace issues and HR policies
• Quality and continuous improvement: review operational practices and drive improvements

Responsibilities

• Lead operational performance by monitoring systems, resources and compliance with policies and standards to ensure efficient service delivery.
• Drive staff development and leadership through training, recruitment, and performance appraisals and the development of Operational Services Supervisors.
• Provide strategic advice and collaboration with the Director Corporate and Support Services, building relationships and resolving issues through communication and leadership.

Job description

About us:Gladstone Hospital provides a range of essential health services to the Gladstone and Banana regions. Operational Services supports the hospital through catering, housekeeping, ward support, fire safety and security, as well as patient assistance, porterage, waste and linen removal, orthopaedic casting, operating theatre and mortuary support.As part of Central Queensland Health, Operational Services plays a vital role in maintaining a safe, clean and supportive environment, enabling clinical teams to deliver high-quality care and ensuring the wellbeing of patients, visitors and staff.About the role:Lead operational performance by monitoring systems, resources and compliance with policies, standards and guidelines to ensure efficient service delivery.Drive staff development and leadership through training, recruitment, performance appraisals and the development of Operational Services Supervisors.Provide strategic advice and collaboration with the Director Corporate and Support Services, building effective relationships and resolving issues through strong communication and leadership.Oversee service quality and contracts by monitoring contractor performance, leading quality improvement, accreditation and work practice reviews, and supporting organisational change.About you:Consumer focused. Ability to understand and respond effectively to the needs and expectations of internal and external clients.People leadership. Proven ability to manage staff, address workplace issues and apply human resource policies and procedures.Quality and continuous improvement. Ability to review and evaluate operational practices and processes to ensure efficient, high-quality support services.Communication and collaboration. Well-developed communication, consultation and negotiation skills to build positive relationships with key stakeholders.What we offer:Total remuneration value of up to $146,897 p.a. is comprised of:An hourly rate between $59.80 - $64.93 p.h.12.75% employer superannuation contribution17.5% leave loadingAdditional Benefits:Ongoing Professional Development and Education OpportunitiesFlexible Work-Life Balance and VarietyGenerous Salary Sacrificing OptionsPaid Parental LeaveEmployee Assistance Program (EAP)Discounted Private Health InsuranceFitness PassportVaccine Preventable Diseases (VPD) requirements:It is a condition of employment for this role for the employee to be, and remain, vaccinated against vaccine preventable diseases as listed on the Role Description.How to apply:To apply, please submit the following:Your current CV or resume, including referees.A cover letter (1-2 pages) addressing how your experience, skills and values align with the key responsibilities and expectations outlined in the Role Description.Any additional forms / evidence as attached or listed on the Role Description.For assistance:Contact [e-mail] the Job Ad Reference (JAR) GL6J695286Applications close: Tuesday, 3 November 2026#GladstoneThis work is licensed under a Creative Commons Attribution 3.0 Australia License.