Manager Operational Services (Gladstone)

Central Queensland Hospital and Health Service; Gladstone Regional; On-site; AUD 82,000 - 89,000; Full time

Benefits offered by this job

Professional development

Flexible work-life balance

Salary sacrificing options

Paid parental leave

Employee assistance program

Discounted private health insurance

Fitness passport

Job summary

Central Queensland Hospital and Health Service – Gladstone is seeking a Manager Operational Services to lead critical support functions across catering, housekeeping, ward support, fire safety and security. You will guide performance, staffing, governance and service quality to enable clinical teams to deliver high-quality care in the Gladstone region.

You will drive staff development and lead a team of Operational Services Supervisors, collaborating with the Director Corporate and Support

Qualifications

• Consumer-focused approach to internal and external clients.
• Proven ability to lead staff and apply HR policies.
• Ability to review operational practices for efficiency and quality.

Responsibilities

• Lead operational performance by monitoring systems, resources and compliance.
• Develop and lead Operational Services Supervisors through training and recruitment.
• Provide strategic advice to the Director Corporate and Support Services and build stakeholder relations.
• Oversee service quality and contracts, monitor performance and drive quality improvement.

Skills

Consumer focus

People leadership

Quality improvement

Communication & collaboration

Job description

Manager Operational Services (Gladstone)

Central Queensland Hospital and Health Service – Gladstone QLD

Gladstone Hospital provides a range of essential health services to the Gladstone and Banana regions. Operational Services supports the hospital through catering, housekeeping, ward support, fire safety and security, as well as patient assistance, porterage, waste and linen removal, orthopaedic casting, operating theatre and mortuary support.

As part of Central Queensland Health, Operational Services plays a vital role in maintaining a safe, clean and supportive environment, enabling clinical teams to deliver high-quality care and ensuring the wellbeing of patients, visitors and staff.

About us:

Gladstone Hospital provides a range of essential health services to the Gladstone and Banana regions. Operational Services supports the hospital through catering, housekeeping, ward support, fire safety and security, as well as patient assistance, porterage, waste and linen removal, orthopaedic casting, operating theatre and mortuary support.

As part of Central Queensland Health, Operational Services plays a vital role in maintaining a safe, clean and supportive environment, enabling clinical teams to deliver high-quality care and ensuring the wellbeing of patients, visitors and staff.

About the role:

• Lead operational performance by monitoring systems, resources and compliance with policies, standards and guidelines to ensure efficient service delivery.
• Drive staff development and leadership through training, recruitment, performance appraisals and the development of Operational Services Supervisors.
• Provide strategic advice and collaboration with the Director Corporate and Support Services, building effective relationships and resolving issues through strong communication and leadership.
• Oversee service quality and contracts by monitoring contractor performance, leading quality improvement, accreditation and work practice reviews, and supporting organisational change.

About you:

• Consumer focused. Ability to understand and respond effectively to the needs and expectations of internal and external clients.
• People leadership. Proven ability to manage staff, address workplace issues and apply human resource policies and procedures.
• Quality and continuous improvement. Ability to review and evaluate operational practices and processes to ensure efficient, high-quality support services.
• Communication and collaboration. Well-developed communication, consultation and negotiation skills to build positive relationships with key stakeholders.

What we offer:

Total remuneration value of up to $146,897 p.a. is comprised of:

• An hourly rate between $59.80 - $64.93 p.h.
• 12.75% employer superannuation contribution
• 17.5% leave loading

Additional Benefits:

• Ongoing Professional Development and Education Opportunities
• Flexible Work-Life Balance and Variety
• Generous Salary Sacrificing Options
• Paid Parental Leave
• Employee Assistance Program (EAP)
• Discounted Private Health Insurance
• Fitness Passport

Vaccine Preventable Diseases (VPD) requirements:

It is a condition of employment for this role for the employee to be, and remain, vaccinated against vaccine preventable diseases as listed on the Role Description.

Applications close: Tuesday, 3 November 2026

#Gladstone