Customer Service Advisor

Westpac; Sydney; On-site; AUD 55,000 - 65,000; Full time

Benefits offered by this job

Flexible work arrangements

Mortgage rate discounts

Leave options including Culture, Life&

Learning and development opportunities

Volunteer opportunities

Job summary

St George in Hornsby, NSW is seeking a Customer Service Advisor to assist customers with everyday banking needs. You will handle transactions, answer inquiries, and tailor solutions while building lasting relationships in a busy branch environment.

This full-time role delivers 38 hours per week across Monday to Friday, with some Saturdays. Westpac's culture emphasizes flexible work options, training, and opportunities to grow within the bank, while supporting the community and veterans,

Qualifications

• Excellent communication skills with customers
• Ability to manage time across shifts
• Comfort in a fast-paced branch environment
• Willingness to learn banking products and services
• Collaborative team player
• Availability for Monday–Friday with some Saturdays

Responsibilities

• Assist customers with everyday banking transactions
• Answer inquiries and provide tailored banking solutions
• Identify opportunities to introduce banking products or services
• Deliver exceptional customer service and build lasting relationships

Skills

Clear communication

Time management

Teamwork

Customer service

Job description

Create your best future and join St George Hornsby, NSW branch as a Customer Service Advisor.

What's the role?

A Customer Service Advisor at St George plays a key role in assisting customers with their banking needs. This role typically involves providing support for everyday banking transactions, answering inquiries, and offering tailored solutions to meet customer needs. Advisors may also identify opportunities to introduce customers to other financial products or services that could benefit them. It's a customer-facing position that requires excellent communication skills, problem-solving abilities, and a passion for delivering exceptional service.

This is a full-time position working 38 hours per week, working Monday to Friday, 8.45am - 4.45pm, with the alternative Saturdays also required.

What do I need?

• Opportunity to enhance skills and become a new business expert.


• Clear and confident communication with customers to foster strong relationships.


• Focus on delivering exceptional service that exceeds customer expectations.


• Work as part of a collaborative team environment, leveraging prior teamwork experience.


• Strong communication skills and excellent time management.


• Availability to work Monday to Friday from 8:30am - 4:30pm

We’re obsessed with becoming our customers #1 banking partner for life and we’re looking for people who are passionate about helping us achieve that goal. In return we’re committed to making Westpac the best place to work in the country. Here are just a few of the ways we’re already doing that:

• Special offers on banking products and discounts from top brands, including generous employee-only mortgage rates!


• Flexible work arrangements to help you achieve a greater work/life balance, and a variety of leave options including Culture, Lifestyle and Wellbeing leave.


• Tailored learning and development opportunities to help your grow your career within the bank.


• Lots of opportunities to ‘give back’ to the Community by getting involved in our many volunteering initiatives

No banking experience? No problem. At Westpac, we’re committed to your success from day one. You will receive comprehensive training on our banking products and services and our supportive team will provide hands‑on guidance and resources to help you master everything you need to flourish in your new role. We’re here to empower you with the knowledge and skills to thrive and advance your career with us!

Create your future today

We’re all about creating a supportive and inclusive community. We welcome everyone – no matter your age, gender, background, or abilities. We also provide additional support to welcome our veterans, Indigenous Australians and neurodiverse community.

If you need any adjustments during the recruitment process, you can find out more information and additional contact details by visiting the \"People with Disability and/or needing Accessibility Requirements\" page on our website .