Customer Service Advisor

St.George; Mona Vale; On-site; AUD 55,000 - 65,000; Full time

Benefits offered by this job

Mortgage discounts

Flexible work arrangements

Leave options: Culture, Lifestyle and

Learning and development

Volunteer programs

Job summary

Westpac is seeking a Customer Service Advisor in Australia to assist customers with everyday banking needs. You will answer inquiries, offer tailored solutions, and identify opportunities to introduce banking products. The role emphasizes exceptional service and strong communication in a team setting.

This is a Max-Term full-time position working Monday to Friday, 8:30am–4:45pm, based in Mona Vale. Training and development are highlighted as key supports for career growth.

Qualifications

• Clear and confident communication with customers to foster strong relationships.
• Focus on delivering exceptional service that exceeds customer expectations.
• Availability to work Monday to Friday from 8:30am – 4:45pm.
• Collaborative team environment with prior teamwork experience.

Responsibilities

• Assist customers with everyday banking transactions and inquiries.
• Provide tailored solutions to meet customer needs.
• Identify opportunities to share relevant banking products and services.

Skills

Customer service

Communication

Time management

Relationship building

Job description

A Customer Service Advisor at St George plays a key role in assisting customers with their banking needs. This role typically involves providing support for everyday banking transactions, answering inquiries, and offering tailored solutions to meet customer needs. Advisors may also identify opportunities to introduce customers to other financial products or services that could benefit them. It's a customer‑facing position that requires excellent communication skills, problem‑solving abilities, and a passion for delivering exceptional service.

This is a Max-Term full-time position working across Monday to Friday.

What do I need?

• Opportunity to enhance skills and become a new business expert.
• Clear and confident communication with customers to foster strong relationships.
• Focus on delivering exceptional service that exceeds customer expectations.
• Work as part of a collaborative team environment, leveraging prior teamwork experience.
• Strong communication skills and excellent time management.
• Availability to work Monday to Friday from 8:30am – 4:45pm

We’re obsessed with becoming our customers #1 banking partner for life and we’re looking for people who are passionate about helping us achieve that goal. In return we’re committed to making Westpac the best place to work in the country. Here are just a few of the ways we’re already doing that:

• Special offers on banking products and discounts from top brands, including generous employee‑only mortgage rates!
• Flexible work arrangements to help you achieve a greater work/life balance, and a variety of leave options including Culture, Lifestyle and Wellbeing leave.
• Tailored learning and development opportunities to help your grow your career within the bank.
• Lots of opportunities to ‘give back’ to the Community by getting involved in our many volunteering initiatives

No banking experience? No problem. At Westpac, we’re committed to your success from day one. You will receive comprehensive training on our banking products and services and our supportive team will provide hands‑on guidance and resources to help you master everything you need to flourish in your new role. We’re here to empower you with the knowledge and skills to thrive and advance your career with us!

Create your future today

We’re all about creating a supportive and inclusive community. We welcome everyone – no matter your age, gender, background, or abilities. We also provide additional support to welcome our veterans, Indigenous Australians and neurodiverse community.

If you need any adjustments during the recruitment process, you can find out more information and additional contact details by visiting the "People with Disability and/or needing Accessibility Requirements" page on ourwebsite.

We may close this job advertisement earlier than the advertised closing date if suitable candidates are identified. We encourage you to apply as soon as possible.