Customer Service Officer - Bowral, NSW

Westpac; Bowral; Presencial; AUD 33.000 - 44.000; A tiempo parcial

Descripción de la vacante

Westpac is seeking a Customer Service Officer in Bowral for a part-time, branch-based role. You will greet customers, discuss needs, and guide them to suitable banking solutions while promoting digital platforms and self-service options.

The position focuses on delivering a welcoming, helpful experience across cash transactions and everyday banking tasks. You will support customers with deposits and withdrawals, balance end-of-day cash, and refer complex cases to Home Loans or Business Banking

Formación

• Customer Service Experience: ideally in a customer-facing role.
• Numerical Skills: proficiency in handling cash and financial transactions with accuracy.
• Personality: an energetic personality coupled with a genuine passion for helping people.
• Resilience: ability to remain calm and composed whilst handling challenging situations.
• Adaptability: a will to learn and adapt to new banking procedures and technologies.

Responsabilidades

• Assist customers with banking transactions including cash deposits and withdrawals.
• Maintain accurate cash handling and ensure end-of-day balancing.
• Educate customers on digital platforms such as online banking and our mobile app.
• Identify opportunities to improve customers’ financial wellbeing through tailored solutions.
• Ensure compliance with regulatory requirements and internal policies.

Conocimientos

Customer service

Numerical skills

Energetic personality

Resilience

Adaptability

Descripción del empleo

• Genuine opportunity to begin a long-lasting career
• Bring your best-self to connect with customers from all walks of life
• Hours: 22.5 hours per week across Mon - Wed

What's the role?

As a Customer Service Officer, you will be the first point of contact for customers visiting our branch and will work to create a welcoming and supportive experience from the moment they walk in. You will engage in meaningful conversations to uncover their needs, utilising your knowledge of St George's financial products and services to support their holistic banking needs. By addressing their everyday banking queries and referring them to the right specialists in Home Loans or Business Banking, you will help ensure each customer receives tailored support and guidance. No two days are the same, and each interaction is an opportunity to make a genuine difference in our customers' financial wellbeing!

• Assist customers with banking transactions including cash deposits and withdrawals
• Maintain accurate cash handling and ensure end-of-day balancing
• Educate customers on digital platforms such as online banking and our award-winning mobile app
• Identify opportunities to improve customers’ financial wellbeing through tailored solutions
• Ensure compliance with regulatory requirements and internal policies

This is a part-time branch-based role and the hours are 8.30am - 4.30pm Monday to Wednesday.

What will I need?

• Customer Service Experience: ideally in a customer-facing role
• Numerical Skills: proficiency in handling cash and an ability to complete financial transactions with accuracy
• Personality: an energetic personality coupled with a genuine passion for helping people
• Resilience: ability to remain calm and composed whilst handling challenging situations
• Adaptability: a will to learn and adapt to new banking procedures and technologies

No banking experience? No problem. At St George, we’re committed to your success from day one. You will receive comprehensive training on our banking products and services and our supportive team will provide hands-on guidance and resources to help you master everything you need to flourish in your new role. We’re here to empower you with the knowledge and skills to thrive and advance your career with us!

Our Promise to You

St George is part of Westpac Group, and we’re obsessed with becoming our customers' #1 banking partner for life and we’re looking for people who are passionate about helping us achieve that goal. In return, we’re committed to making Westpac Group the best place to work in the country. Here are just a few of the ways we’re already doing that:

• Special offers on banking products and discounts from top brands, including generous employee-only mortgage rates!
• A variety of leave options including Culture, Lifestyle and Wellbeing leave.
• Tailored learning and development opportunities to help your grow your career within the bank.
• Lots of opportunities to 'give back' to the community by getting involved in our many volunteering initiatives.

Create Your Future Today

We’re all about creating a supportive and inclusive community. We welcome everyone – no matter your age, gender, background, or abilities. We also provide additional support to welcome our veterans, Indigenous Australians and neurodiverse community.

If you need any adjustments during the recruitment process, you can find more information and contact details on our FAQs and how to contact us page , under the 'Diversity, Sustainability and Flexibility' section.