Customer Service Advisor

St.George Bank; Mona Vale; On-site; AUD 60,000 - 70,000; Full time

Benefits offered by this job

Flexible work arrangements

Mortgage discounts

Leave options

Learning & development

Volunteer opportunities

Job summary

Westpac's St George unit in Mona Vale is seeking a Customer Service Advisor to assist customers with everyday banking needs, answer inquiries, and offer tailored solutions. This is a max-term full-time role across Monday to Friday, based in Mona Vale.

You will build relationships, promote suitable banking products, and work within a collaborative team to deliver exceptional service, with flexible options and comprehensive onboarding.

Qualifications

• Excellent communication and interpersonal skills.
• Ability to handle everyday banking inquiries.
• Experience in customer-facing roles preferred.
• Willingness to learn about banking products.

Responsibilities

• Assist customers with everyday banking transactions.
• Answer inquiries and provide tailored banking solutions.
• Identify opportunities to introduce banking products.
• Maintain excellent service and customer relationships.

Skills

Clear communication

Customer service

Time management

Teamwork

Problem solving

Job description

Job Description

Customer Service Advisor at St George plays a key role in assisting customers with their banking needs. This role typically involves providing support for everyday banking transactions, answering inquiries, and offering tailored solutions to meet customer needs. Advisors may also identify opportunities to introduce customers to other financial products or services that could benefit them. It's a customer-facing position that requires excellent communication skills, problem-solving abilities, and a passion for delivering exceptional service.

This is a Max-Term full-time position working across Monday to Friday.

What do I need?

• Opportunity to enhance skills and become a new business expert.
• Clear and confident communication with customers to foster strong relationships.
• Focus on delivering exceptional service that exceeds customer expectations.
• Work as part of a collaborative team environment, leveraging prior teamwork experience.
• Strong communication skills and excellent time management.
• Availability to work Monday to Friday from 8:30am – 4:45pm

Why join us?

We’re obsessed with becoming our customers #1 banking partner for life and we’re looking for people who are passionate about helping us achieve that goal. In return we’re committed to making Westpac the best place to work in the country. Here are just a few of the ways we’re already doing that:

• Special offers on banking products and discounts from top brands, including generous employee-only mortgage rates!
• Flexible work arrangements to help you achieve a greater work/life balance, and a variety of leave options including Culture, Lifestyle and Wellbeing leave.
• Tailored learning and development opportunities to help your grow your career within the bank.
• Lots of opportunities to ‘give back’ to the Community by getting involved in our many volunteering initiatives

No banking experience? No problem. At Westpac, we’re committed to your success from day one. You will receive comprehensive training on our banking products and services and our supportive team will provide hands-on guidance and resources to help you master everything you need to flourish in your new role. We’re here to empower you with the knowledge and skills to thrive and advance your career with us!

We’re all about creating a supportive and inclusive community. We welcome everyone – no matter your age, gender, background, or abilities. We also provide additional support to welcome our veterans, Indigenous Australians and neurodiverse community.

If you need any adjustments during the recruitment process, you can find out more information and additional contact details by visiting the People with Disability and/or needing Accessibility Requirements page on our website.

We may close this job advertisement earlier than the advertised closing date if suitable candidates are identified. We encourage you to apply as soon as possible.