Customer Service Advisor - Springwood, NSW

Westpac; Springwood; On-site; AUD 28,000 - 34,000; Part time

Benefits offered by this job

Special offers on banking products and

Discounts from top brands

Leave options including Culture, Well-

Tailored learning and development

Job summary

Westpac, St George’s Springwood branch in Springwood, NSW, is seeking a Customer Service Advisor to welcome customers and engage in conversations to tailor banking solutions. The role combines in-person and phone support to help customers achieve their financial goals.

The part-time position runs 9am–2pm, Monday to Friday, with training and potential career development within a supportive branch network.

Qualifications

• Customer service and sales experience, ideally in a customer-facing or phone-based role with targets.
• Resilience to stay calm and composed while handling challenging situations.
• Comfortable working toward sales/referral targets and calling customers.
• Numerical capability with proficiency in cash handling and completing financial transactions.
• The will to learn and adapt to new banking procedures and technologies.

Responsibilities

• Welcome customers to the branch and engage in conversations to uncover needs and provide tailored banking solutions.
• Assist customers in person and over the phone using product knowledge.
• Refer customers to specialist Banking teams when necessary.
• Support customers in achieving their financial goals through accurate transactions.
• Work 9am–2pm, 25 hours per week, across Mon–Fri at the Springwood branch.

Skills

Customer service

Sales

Resilience

Phone-based experience

Target-driven

Cash handling

Job description

Customer Service Advisor - Springwood, NSW

Springwood, NSW, Australia

Job Description

• Permanent part-time opportunity available at St George’s Springwood branch
• Bring your best-self to connect with customers from all walks of life
• Get things happening for our customers – and your career
• Hours:25 hours per week across Mon – Fri

What’s the role?

As a Customer Service Advisor, you’ll be at the heart of our branch network, welcoming our customers to St George and engaging in meaningful conversations to uncover their needs and provide them with tailored banking solutions. You will utilise your product knowledge to assist customers in achieving their financial goals – both in-person and over the phone – and referring them on to our specialised Banking teams when necessary. This is a rewarding role which will see your dedication and expertise empower customers to make the most of their money, each and every day!

This is a part-time branch-based role and the hours are 9am – 2pm across and inclusive of Monday to Friday.

What do I need?

• Customer service and sales experience,ideally in a customer-facing / phone-based role withexperience of working to targets
• Resilience, with an ability to remain calm and composed whilst managing challenging situations
• Comfortable in working towards sales / referral targets and calling customers over the phone
• Numerical capability, ideally with proficiency in cash handling and counting, with ability to complete financial transactions with accuracy
• An energetic personality coupled with a genuine passion for helping people!
• The will to learn and adapt to new banking procedures and technologies

No banking experience? No problem. Your vibrant personality, eagerness to learn and commitment to delivering an exceptional customer service are key to excel in this role. At St George, we’re committed to your success from day one. You will receive comprehensive training on our banking products and services and our supportive team will provide hands‑on guidance and resources to help you master everything you need to flourish in your new role. We’re here to empower you with the knowledge and skills to thrive and advance your career with us!

Our Promise to You

St George is part of Westpac Group, and we’re obsessed with becoming our customers' #1 banking partner for life and we’re looking for people who are passionate about helping us achieve that goal. In return, we’re committed to making Westpac Group the best place to work in the country. Here are just a few of the ways we’re already doing that:

• Special offers on banking products and discounts from top brands, including generous employee-only mortgage rates!
• A variety of leave options including Culture, Lifestyle and Wellbeing leave.
• Tailored learning and development opportunities to help your grow your career within the bank.
• Lots of opportunities to ‘give back’ to the community by getting involved in our many volunteering initiatives.

Create Your Future Today

We’re all about creating a supportive and inclusive community. We welcome everyone – no matter your age, gender, background, or abilities. We also provide additional support to welcome our veterans, Indigenous Australians and neurodiverse community.

If you need any adjustments during the recruitment process, you can find more information and contact details on our FAQs and how to contact us page , under the ‘Diversity, Sustainability and Flexibility’ section.

We may close this job advertisement earlier than the advertised closing date if suitable candidates are identified. We encourage you to apply as soon as possible.