Manager Business Engagement

Department of Justice; Perth; On-site; AUD 110,000 - 140,000; Full time

Benefits offered by this job

Flexible working arrangements

Career pathway opportunities

Learning and development programs

Health and wellbeing programs

Job summary

The Department of Justice in Western Australia seeks a senior ICT leader to head the Business Engagement Team within the Knowledge, Information and Technology (KIT) Directorate. You will act as the primary interface between business areas and KIT, collecting requirements, fostering relationships and managing demand for ICT services.

The role requires translating business needs into fit-for-purpose technology outcomes, establishing intake and prioritisation processes, and aligning initiatives

Qualifications

• Experience leading business engagement or ICT demand-management in a large organisation.
• Ability to translate business needs into technology outcomes and prioritize demand for ICT services.
• Experience contributing to governance, planning and delivering measurable business value.
• Strong leadership and stakeholder engagement capabilities across business, technical and service-provider groups.

Responsibilities

• Lead the Business Engagement Team as the primary interface between business areas and KIT.
• Collect business requirements, foster relationships and manage demand for ICT services.
• Translate initiatives into fit-for-purpose technology outcomes aligned with organisational strategy.
• Drive adoption and ongoing improvement of ICT services across the organisation.

Skills

Business engagement

Demand management

Stakeholder engagement

Leadership

Job description

About The Role

Reporting to the Assistant Director Technology Systems within the Knowledge, Information and Technology (KIT) Directorate, the position will be responsible for leading the Business Engagement Team that is the primary interface between business areas and KIT. It is responsible for collecting business requirements, fostering relationships, and managing demand for ICT services.

This is a permanent, full-time vacancy

Reporting to the Assistant Director Technology Systems within the Knowledge, Information and Technology (KIT) Directorate, the position will be responsible for leading the Business Engagement Team that is the primary interface between business areas and KIT. It is responsible for collecting business requirements, fostering relationships, and managing demand for ICT services.

Suitability Requirements

Through the recruitment process, we will be looking for a candidate who can demonstrate skills, experience and attributes in relation to the following:

Business Engagement, Demand and Portfolio Management - Demonstrated experience leading a business engagement or ICT demand-management capability in a large and complex organisation, including translating business needs into fit-for-purpose technology outcomes, establishing effective intake and prioritisation approaches, aligning initiatives and application roadmaps with organisational strategy, contributing to governance and planning, and demonstrating measurable business value.

Business analysis and continuous improvement - Demonstrated experience leading business analysis practices, including establishing consistent approaches to requirements gathering, validation and management, identifying opportunities for business process improvement, and working with business and technical teams to define fit-for-purpose solutions that deliver measurable business outcomes.

Leadership, Influence and Stakeholder Engagement - Highly developed leadership, stakeholder engagement and communication skills, with demonstrated experience leading and developing teams, influencing senior stakeholders, working across business, technical and service-provider groups, navigating competing priorities and conflict, and supporting the successful adoption and ongoing improvement of ICT services.

The suitability requirements outlined will be what the panel will assess throughout the selection process.

Eligibility

To be eligible for permanent appointment to the public sector, you must be an Australian citizen or have permanent residency status in Australia.

Benefits And Opportunities

• Flexible working arrangements
• Career pathway opportunities
• Learning and development opportunity programs
• Health and wellbeing programs including Fitness passport providing a wide range of gym, pool, and fitness Centre discounts available for employees and their families.
• Check out the attached Applicant Information Pack to find out other benefits of working for Justice.

Subsequent Vacancies

Applicants found suitable but not recommended for this vacancy, may be considered for subsequent similar vacancies for a period of twelve (12) months, in accordance with section 7d of the Commissioner’s Instructions No.48 – Recruitment, Selection and Appointment to Permanent Vacancies, and section 9d of the Commissioner Instructions 49 - Recruitment, Selection and Appointment to Fixed Term Vacancies. Permanent, fixed term, full time and part-time appointments may be offered in the Perth Metropolitan area during this period.

For further job-related information

If you would like further information regarding the vacancy please contact Carmelo Spiccia, Assistant Director Technology Systems on 0412 495 826 for a confidential discussion.

Equity and Diversity

The Department of Justice is committed to building a diverse, inclusive and accessible workplace that reflects the community we serve. We strongly encourage applications from people of all backgrounds and experiences.

Aboriginal and Torres Strait Islander applicants can access support by following this link.

Reasonable adjustments are available throughout the recruitment process. For a confidential discussion about support or adjustments, please contact the person listed above or email [e-mail].