Manager Business Engagement

Department of Creative Industries, Tourism and Sport; Perth; On-site; AUD 100,000 - 140,000; Full time

Job summary

Department of Creative Industries, Tourism and Sport seeks a Manager Business Engagement to strengthen collaboration between ICT and the business, ensuring technology services align with priorities. You will oversee governance, change management, testing coordination, and reporting on progress.

This is a permanent full-time role based in Perth. Join a dynamic public sector team delivering ICT improvements across WA, with stakeholder engagement, governance, and a focus on delivering value to

Responsibilities

• Lead ICT project governance processes, ensuring projects are appropriately scoped, prioritised and monitored.
• Coordinate testing and manage change impacts for ICT projects.
• Provide reporting on project progress and outcomes and drive change management activities.

Job description

About the Department

The Department of Creative Industries, Tourism and Sport (CITS) acknowledges the Aboriginal people throughout Western Australia as the Traditional Owners and Custodians of the lands, waters, and communities in which we operate. We pay our respects to all Aboriginal people and their cultures, and to Elders past and present.

About the department CITS is a diverse agency that supports all Western Australians by giving them opportunities to reach their potential and live their very best lives. Staff in our department work across the portfolios of creative industries; sport and recreation; tourism and multicultural interests.

We’re also responsible for supporting major events and infrastructure projects throughout WA:

• We support a sustainable arts and cultural sector that facilitates social and economic wellbeing by building capacity of the sector, the provision of funding and grants, progressing infrastructure projects, providing research, policy, information and support.
• We help maintain a strong and diverse sport and recreation sector by removing barriers to participation, providing funding and support for the sector through grants, infrastructure and major capital projects.
• We promote and support multiculturalism, through the Office of Multicultural Interests, which strengthens communities to ensure WA is a vibrant and effective multicultural society.
• We champion WA’s tourism industry and promote Western Australia as an incredible destination.
• We support the people of WA, including First Nations peoples, to connect to their culture and history through Aboriginal History Western Australia, and the State Records Office.

Why work with us?

Our diverse organisation is supported by talented people from all walks of life and many different backgrounds who are supported to genuinely contribute to inclusivity in the workplace. If you want to work in an inspirational organisation where you have a voice and can contribute to the things that matter to you, then join our awesome team! We are proudly an equal opportunity employer committed to workplace equity. We support diversity and inclusion in the public sector because it makes us stronger as an organisation, and better able to meet our community’s needs. We strongly encourage people with disability, people from culturally diverse backgrounds, Aboriginal and Torres Strait Islander people, women and youth to apply. CITS is committed to the safety and wellbeing of children and young people. For further information on CITS, visit our website . You can also keep up to date on CITS achievements and activities by following us on LinkedIn .

About Corporate Services

The Corporate Services team includes human resources, procurement, payroll, business services, and digital and technology services. It helps the Department of Creative Industries, Tourism and Sport to reach its mission to enable dynamic and inclusive communities and support the WA economy through effective regulation and the facilitation of outstanding sporting and cultural experiences and opportunities. Importantly, several of the teams provide a shared service to our colleagues working in the Cultural Statutory Authorities including the WA Museum, State Library of WA, Art Gallery of WA and the Arts and Culture Trust.

About the role

Are you an experienced leader with a passion for driving business improvement and delivering technology-enabled outcomes? We are seeking a Manager Business Engagement to play a pivotal role in strengthening collaboration between ICT and the business, ensuring technology services and projects align with organisational priorities. In this role, you will work closely with stakeholders to identify and deliver ICT improvement initiatives that enhance business operations and service delivery. You will manage ICT project governance processes, helping to ensure projects are appropriately scoped, prioritised and monitored. You will also lead change management activities for ICT projects, supporting the successful implementation of new systems and technology solutions. Working collaboratively with stakeholders, you will coordinate testing, manage change impacts and provide reporting on project progress and outcomes. We have one permanent, full time (75hrs p/f) position available. Join us and help shape the future of ICT service delivery through strong business partnerships, effective governance and successful change implementation.

For further job-related information, please contact Joanna Hofman, Director Digital Transformation on 08 6552 7693 (only contact for information about the role).

What’s in it for you?

The opportunity for career and leadership development in a collaborative environment that values diversity and recognises and respects contributions from all. In addition to flexible working options, generous leave entitlements and access to a broad range of wellbeing benefits. For further information on these benefits visit our Careers page.

Location

This role is based at 140 William Street, Perth.

Pre-employment conditions

To be appointed to this position or any future role as a result of this process, you must be an Australian citizen, permanent resident, have a visa to live and work indefinitely in Australia or have a valid visa to live and work in Australia for the duration of any fixed term employment prior to appointment. Suitability to the role does not guarantee appointment where work rights do not meet legislative requirements for filling positions in the WA Public Sector. Successful applicants will be required to complete the below prior to commencement:

• A current (within 6 months) National Police Clearance Certificate will be required prior to commencement of employment.
• Pre employment Conflict of Interest form. Please see attached Conflict of Interest guide for further information.

Further information

If you have any access needs that may require adjustments to allow you to fully participate in the application and interview process, or alternative methods of communication, please contact Recruitment and Establishment on 08 6552 7540 or [e-mail] If you are an Aboriginal person who would like assistance with your application, please contact Jobs and Skills WA on 13 64 64. We can also be contacted via the National Relay Service on the following numbers: TTY/voice calls: 133 677 Speak & Listen: 1300 555 727 SMS relay: 0423 677 767 To avoid last minute congestion of the system which may result in your application being received after the closing time and therefore not be eligible, please endeavour to submit your application well before the closing time as late applications will not be accepted. While this selection process will initially be used to fill the above vacancy, applicants found suitable for this position may be considered for ‘similar’ vacancies within CITS and/or the wider public sector which arise within 12 months of the recruitment process being endorsed. In addition to this, should the successful applicant decline or vacate the advertised position, then the next most suitable applicant may also be selected from this process. Future vacancies may be considered to fill fixed term, permanent, part-time or full-time roles. Surplus employees may be referred and considered throughout this process.

Closing date

Closing date: 29 October 2026 at 4.00 pm (AWST)