Principal ICT Service Delivery

Department of Justice; Perth; Vor Ort; AUD 120.000 - 160.000; Vollzeit

Benefits dieser Stelle

Flexible working arrangements

Career pathway opportunities

Learning and development programs

Health and wellbeing programs with Gym

Fitness passport discounts

Zusammenfassung

The Department of Justice in Western Australia invites applications for a fixed-term Principal ICT Service Delivery Manager in the KIT Directorate. This full-time 12-month vacancy in Perth focuses on contracts, procurement, licensing, and service delivery improvements to help enable better justice outcomes.

You will lead strategic contract management, SLA governance, and collaboration with providers while driving continuous improvement and capability development within a customer-focused public

Qualifikationen

• Experience procuring and managing digital operational services through contracts and licensing.
• Experience monitoring outsourced IT service delivery including service management and projects.
• Australian citizenship or permanent residency required for permanent appointments in the public sector.

Aufgaben

• Lead ICT contracts, procurement, licensing and outsourced ICT services to support business outcomes.
• Provide advice to senior management on contracts, procurement and service delivery.
• Work with external providers to resolve contractual issues and ensure SLA compliance.
• Lead operational technology initiatives and drive continuous improvement across the team.

Kenntnisse

Contract management

Service delivery

Stakeholder engagement

Leadership development

Critical thinking

Jobbeschreibung

This is a fixed term, full-time vacancy available for 12 months, with the possibility of extension and/or permanency. About the role Join KIT and Help Shape the Future of Justice. Are you an innovator, problem solver, collaborator, or technology enthusiast looking to make a meaningful impact? The Department of Justice's Knowledge, Information and Technology (KIT) Directorate is at the forefront of an exciting period of transformation, delivering innovative digital, data, and technology solutions that enable better outcomes across the justice system. At KIT, our purpose is to enable justice through secure technology, data, and information services, helping our stakeholders work smarter, deliver better services, and create lasting value for the Western Australian community. We are investing in service transformation, modernising technology platforms, optimising business processes, and driving greater technology adoption across the Department to improve how justice services are delivered. This is a unique opportunity to join a team that values leadership, teamwork, trust, and continuous growth, while embracing innovation, strategic thinking, and customer-focused service delivery. Whether your expertise lies in project delivery, business improvement, digital solutions, cyber security, data, information management, or technology services, you'll play a key role in shaping the future of justice through meaningful and impactful work. Join a team that collaborates on solutions, continuously improves, and puts customers first. If you're ready to help transform services, drive innovation, and make a difference, we'd love to hear from you. The Principal ICT Service Delivery manager, monitors, and maintains information management technology contracts, and outsourced ICT services. The role provides advice to senior management on contracts, procurement, licensing, and service delivery, and works with providers to resolve contractual issues and ensure compliance with service level agreements. It also leads operational technology and continuous improvement initiatives, undertakes research to inform new systems and services, represents the branch in relevant forums, and supports capability development across the team.

Suitability Requirements

• Knowledge - Skills, experience, and attributes in relation to ICT contract and service management, and outsourced service delivery.
• Experience - Experience procuring and managing digital operational services through contracts and licensing in a large, multi-disciplinary organisation, and experience monitoring outsourced IT service delivery including service management and projects.
• Think through complexity - Critical thinking and judgement, stakeholder engagement and influence, and leadership and capability development.
• Dynamic sense of environment - The ability to manage complex service environments, build productive relationships, navigate risk and compliance requirements.
• Lead adaptively - Drive continuous improvement, and deliver positive service outcomes within a large, multi-disciplinary organisation.

Eligibility

• Permanent positions - To be eligible for permanent appointment to the public sector, you must be an Australian citizen or have permanent residency status in Australia.

Benefits and opportunities

• Flexible working arrangements
• Career pathway opportunities
• Learning and development programs
• Health and wellbeing programs including Fitness passport providing a wide range of gym, pool, and fitness Centre discounts available for employees and their families.
• Check out the attached Applicant Information Pack to find out other benefits of working for Justice.

For further job-related information If you would like further information regarding the vacancy please contact Maya Prithiviraj, Principal Project Manager, on [e-mail] for a confidential discussion.

Subsequent Vacancies

Applicants found suitable but not recommended for this vacancy, may be considered for subsequent similar vacancies for a period of twelve (12) months, in accordance with section 7d of the Commissioner’s Instructions No.48 – Recruitment, Selection and Appointment to Permanent Vacancies, and section 9d of the Commissioner Instructions 49 - Recruitment, Selection and Appointment to Fixed Term Vacancies . Permanent, fixed term, full time and part time appointments may be offered in the Perth Metropolitan area during this period.

Equity and Diversity

The Department of Justice is committed to building a diverse, inclusive and accessible workplace that reflects the community we serve. We strongly encourage applications from people of all backgrounds and experiences. Aboriginal and Torres Strait Islander applicants can access support by following this link . Reasonable adjustments are available throughout the recruitment process. For a confidential discussion about support or adjustments, please contact the person listed above or email [e-mail].