Senior Change Manager

Teachers Mutual Bank; Sydney; On-site; AUD 150,000 - 190,000; Full time

Job summary

Teachers Mutual Bank Limited is seeking a Senior Change Manager to drive technology change across a significant portfolio. You will influence readiness, adoption, and sponsorship, ensuring delivery teams align with strategic objectives.

You’ll work across legacy tooling and emerging platforms, guiding prioritisation and ensuring changes are understood and embedded across the organisation. This is a strategic, multi-year transformation within a mutual banking context.

Qualifications

• Extensive organisational change management experience in technology programmes or delivery teams.
• Experience supporting the adoption of complex technology change (cybersecurity, enterprise apps, digital transformation).
• Ability to manage concurrent initiatives and assess cumulative impacts across stakeholders.
• Strong capability in change impact assessment, stakeholder analysis, communications, readiness and adoption planning.

Responsibilities

• Develop a portfolio-wide view of technology change and dependencies.
• Advise leaders on readiness, sequencing, adoption risks and priorities.
• Lead end-to-end change management for complex initiatives (cybersecurity uplift, app modernisation, service management).
• Translate technical change into clear business messages and practical adoption plans.
• Build trusted relationships with sponsors and delivery teams, informing design decisions.
• Identify capability gaps and develop targeted learning approaches.

Skills

Change management

Stakeholder analysis

Communications

Adoption planning

Senior stakeholder influence

Prosci certification

Regulated environment

Education

Tertiary qualifications in change management/communications/business/HR

Job description

Help shape how technology change is adopted across a purpose-led Australian mutual bank.

As Senior Change Manager, you’ll influence change across a significant technology portfolio, helping leaders understand cumulative impacts, adoption risks and organisational readiness. You’ll work strategically across multiple initiatives while remaining close to delivery, ensuring new technologies, processes and ways of working are understood, embraced and embedded.
This is an opportunity to contribute to TMBL’s funded, multi-year technology transformation. You’ll work across legacy tooling and processes alongside emerging platforms, helping modernise and secure the technology foundations of a growing digital bank.

Why this role matters

Technology change only delivers value when people are ready and supported to adopt it. You’ll bring a coordinated portfolio view, helping TMBL sequence change effectively, reduce stakeholder fatigue and strengthen adoption across complex initiatives.
Your work will support improvements in organisational capability, operational effectiveness and risk management, with visibility across Technology leaders, delivery teams and business stakeholders.

What you’ll do

• Develop a portfolio-wide view of technology change, identifying cumulative impacts, dependencies and competing demands.
• Advise leaders on organisational readiness, change saturation, sequencing, adoption risks and priorities.
• Lead end-to-end change management for complex initiatives, including cybersecurity uplift, enterprise application modernisation and service management improvement.
• Translate technical change into clear business messages, practical employee actions and proportionate adoption plans.
• Build trusted relationships with sponsors, leaders and cross-functional delivery teams, strengthening sponsorship and informing design decisions.
• Identify capability gaps and develop targeted learning approaches, including practical resources, digital learning and peer support networks.

Help shape how technology change is adopted across a purpose-led Australian mutual bank.

As Senior Change Manager, you’ll influence change across a significant technology portfolio, helping leaders understand cumulative impacts, adoption risks and organisational readiness. You’ll work strategically across multiple initiatives while remaining close to delivery, ensuring new technologies, processes and ways of working are understood, embraced and embedded.
This is an opportunity to contribute to TMBL’s funded, multi-year technology transformation. You’ll work across legacy tooling and processes alongside emerging platforms, helping modernise and secure the technology foundations of a growing digital bank.

Why this role matters

Technology change only delivers value when people are ready and supported to adopt it. You’ll bring a coordinated portfolio view, helping TMBL sequence change effectively, reduce stakeholder fatigue and strengthen adoption across complex initiatives.
Your work will support improvements in organisational capability, operational effectiveness and risk management, with visibility across Technology leaders, delivery teams and business stakeholders.

What you’ll do

• Develop a portfolio-wide view of technology change, identifying cumulative impacts, dependencies and competing demands.
• Advise leaders on organisational readiness, change saturation, sequencing, adoption risks and priorities.
• Lead end-to-end change management for complex initiatives, including cybersecurity uplift, enterprise application modernisation and service management improvement.
• Translate technical change into clear business messages, practical employee actions and proportionate adoption plans.
• Build trusted relationships with sponsors, leaders and cross-functional delivery teams, strengthening sponsorship and informing design decisions.
• Identify capability gaps and develop targeted learning approaches, including practical resources, digital learning and peer support networks.

You’ll also contribute to TMBL’s enterprise Change Community of Practice, sharing lessons, reusable resources and insights that strengthen change capability across the organisation.

What you’ll bring

Essential

• Extensive organisational change management experience, including work within technology programmes, portfolios or delivery teams.
• Experience supporting the adoption of complex technology change, such as cybersecurity, enterprise applications, digital transformation, infrastructure or service management.
• The ability to manage concurrent initiatives and assess cumulative impacts across shared stakeholder groups.
• Strong capability in change impact assessment, stakeholder analysis, communications, readiness and adoption planning.
• Experience influencing senior stakeholders and advising portfolio, programme and project leaders.
• Tertiary qualifications in change management, communications, business, human resources or a related discipline.
• Prosci, ADKAR or an equivalent change management certification.
• Experience operating in a complex or regulated environment.

Nice to have

• Experience within banking, financial services or another regulated industry.
• Exposure to cybersecurity uplift, application modernisation or IT service management improvement.
• Familiarity with AI-enabled productivity tools, including Microsoft Copilot.

If you bring much of this experience but not all of it, we’d still encourage you to apply.

About TMBL

Teachers Mutual Bank Limited is one of Australia’s largest mutual banks.
For 60 years, we’ve been helping Australians achieve their financial goals while staying true to our purpose: banking for good.

As a 100% member-owned bank, our profits are reinvested to benefit our members, communities and the causes that matter most. Our commitment to social and environmental impact is embedded in everything we do - from the products and services we offer to the way we support our people and communities.

We’re proud to be a Certified B Corp, reflecting our commitment to high standards of social and environmental performance, transparency and accountability.

Across our five retail brands, we support more than 280,000 members, including many working in education, emergency services and healthcare - people who make a difference in communities every day.

When you join our bank, you’ll become part of a values-led organisation where passion, excellence, growth and sustainability guide the way we work. Together, we’re creating an inclusive culture, delivering great member experiences, and proving that banking can be a force for good.