Major Accounts Manager

Independent Energy; Melbourne; On-site; AUD 120,000 - 170,000; Full time

Job summary

Independent Energy is seeking a Major Accounts Manager to own and grow a portfolio of large commercial and industrial clients across Australia. You will protect relationships, drive renewals, manage pricing reviews and identify new service opportunities.

You will coordinate with retailers and DNSPs, ensuring timely project communication and top-tier service. A consultative, proactive approach and strong stakeholder communication are essential.

Qualifications

• 3+ years in account management with commercial/industrial clients.
• Proven track record of retaining and growing high-value accounts.
• Experience managing contract renewals and negotiating with suppliers.

Responsibilities

• Be the primary contact for a portfolio of major Australian accounts.
• Build trusted long-term relationships with client stakeholders.
• Hold regular account reviews and communicate updates clearly and on time.
• Support major clients with admin requirements and renewals.

Skills

Account management

Client relationships

Renewals

Negotiation

Energy sector knowledge

Microsoft Office

Tools

Microsoft Office Suite

Job description

You will be the single point of contact for our major commercial and industrial clients, protecting and growing the account base through renewals, retailer management, proactive project communication and identifying new service opportunities. The Major Accounts Manager owns Independent Energy's largest client relationships end to end, managing a portfolio of major commercial and industrial accounts across Australia (defined as accounts with energy spend above A$100,000).

Key responsibilities

• Act as the primary point of contact for a portfolio of major Australian accounts
• Build trusted, long-term relationships with client stakeholders
• Hold regular account reviews and communicate project updates clearly and on time
• Support major clients with their admin requirements
• Manage the contract renewal cycle for major accounts, including tendering and pricing reviews
• Monitor contract end dates and start renewal conversations well ahead of expiry
• Apply annual fee reviews in line with company pricing policy
• Manage correspondence with retailers, distribution network service providers (DNSPs) and embedded network operators on behalf of clients
• Resolve billing, contract and supply issues, escalating where needed
• Identify upsell and cross-sell opportunities across IE's services, including capacity checks, solar performance reporting, bill validation, Sensibo and capacity upgrades

About you

• 3+ years in account management with commercial and industrial clients, ideally in the energy sector
• Proven track record of retaining and growing high-value accounts
• Experience managing contract renewals and negotiating with suppliers or retailers
• Knowledge of the Australian National Electricity Market (NMIs, retailers, DNSPs, embedded networks), particularly Victoria
• Strong written and verbal communication, confident with senior client stakeholders
• Commercially minded, with a consultative approach to identifying client needs
• Highly organised, able to manage multiple accounts and deadlinesProficient in the standard Microsoft Office package (Word, Excel, Outlook, PowerPoint)
• Self-motivated and able to work autonomously
• Proactive problem solver who takes ownership

About us

Independent Energy (IE) is an energy management business that trades in Australia, New Zealand and the United Kingdom.