Housing Maintenance & Client Services Officer

Argyle Housing; Bowral; On-site; AUD 65,000 - 80,000; Full time

Job summary

Argyle Housing is a community-managed, not-for-profit housing organisation. The Maintenance Support Officer role supports asset repairs and maintenance by providing operational and administrative support, and high-quality frontline customer service to clients and stakeholders.

As part of the Assets Team, you will triage issues, coordinate works with contractors, and help schedule field activities to maximise effectiveness across properties, including vacant ones.

Qualifications

• Foundational knowledge of trades and the types of work they undertake.
• Up to date knowledge of tenancy and housing legislation as it relates to repairs and maintenance.
• Knowledge of social housing policies and procedures.
• Sound understanding of social and community issues impacting on social and affordable housing clients.
• Sensitivity and understanding of cultural and socio‑economic characteristics.
• Demonstrate collaborative, cohesive interpersonal and communication skills.

Responsibilities

• Direct contact with clients to receive, record and communicate requests and issues.
• Triage and action issues and works within business rules.
• Coordinate works with Maintenance Officers and Contractors, including vacant properties.
• Provide daily operational support and scheduling to enable field efficiency.
• Raise, monitor, update and close-out Call Logs, Work Orders and related information.
• Carry-out general administrative tasks supporting the team and organisation.

Skills

Trades knowledge

Housing legislation

Social housing policies

Interpersonal skills

Team engagement

Judgement

Cultural awareness

Job description

Argyle Housing is a community-managed, not-for-profit housing organisation. The Maintenance Support Officer role supports asset repairs and maintenance by providing operational and administrative support, and high-quality frontline customer service to clients and stakeholders.

As part of the Assets Team, you will triage issues, coordinate works with contractors, and help schedule field activities to maximise effectiveness across properties, including vacant ones.