Maintenance Operations Lead: Profit, Scheduling & Delivery

Private Advertiser; Western Australia; On-site; AUD 140,000 - 171,000; Full time

Job summary

Private Advertiser, a family-owned plumbing and gas contractor with HQ in O'Connor,WA, seeks an Operations Lead to run the Maintenance division from its Perth-base. You will own delivery, margin and cost, while Sales sits with Business Development, reporting to the General Manager.

You will manage the Maintenance Supervisor and the Scheduler & Invoicing Coordinator, coaching technicians to hit KPI targets and improve profitability while ensuring safety and client satisfaction.

Qualifications

• Background in commercial plumbing, maintenance or a related trade.
• Licensed plumber is highly regarded.
• Experience running a service or maintenance team.
• Experience with scheduling and job costing.
• Familiarity with job management software.

Responsibilities

• Own delivery and cost, and maintain margin on jobs.
• Daily job allocation and scheduling.
• Invoicing: costed correctly and invoiced on time.
• Quality, safety and compliance with 24h client issue resolution.
• Manage systems and SOPs for job flow and stock.
• Coach and manage direct reports against clear KPIs.

Skills

Commercial plumbing

Maintenance team leadership

Job costing

Tools

Simpro

Basecamp

Xero

SharePoint

Job description

Private Advertiser, a family-owned plumbing and gas contractor with HQ in O'Connor,WA, seeks an Operations Lead to run the Maintenance division from its Perth-base. You will own delivery, margin and cost, while Sales sits with Business Development, reporting to the General Manager.

You will manage the Maintenance Supervisor and the Scheduler & Invoicing Coordinator, coaching technicians to hit KPI targets and improve profitability while ensuring safety and client satisfaction.