Maintenance - Duty Technician

Novotel Hotels; Sydney; On-site; AUD 34,000 - 44,000; Full time

Benefits offered by this job

Staycation experience

Global staff discounts

Flagship hotel location

Job summary

Accor’s Novotel & ibis Sydney on Darling Harbour is seeking a proactive Duty Technician to join the Engineering Team. You will perform maintenance across guest rooms, public areas and hotel systems, ensuring safety, reliability and guest satisfaction.

The role requires a proactive attitude, basic trade qualifications or related experience, and the ability to work on a 7‑day rotating roster with penalties for weekends and holidays.

Qualifications

• General maintenance knowledge across plumbing, electrical, hydraulic, mechanical, and air conditioning systems.
• Trade qualification or demonstrated maintenance experience desirable.
• Good communication and customer service oriented.

Responsibilities

• Respond to guest maintenance requests promptly and professionally.
• Carry out preventative and reactive maintenance across guest rooms, public areas, back‑of‑house facilities and equipment.
• Perform general building maintenance, repairs and fault finding to ensure safe, efficient operation.
• Assist with basic plumbing, electrical, hydraulic, HVAC, and mechanical tasks as qualified.
• Maintain external façades, public spaces and high‑traffic areas to a high standard.
• Prepare, patch, and finish interior and exterior surfaces; apply paints and finishes if required.
• Maintain maintenance records and complete work orders in the system.
• Collaborate with Engineering and hotel departments to ensure smooth operations.

Skills

General maintenance

Trade qualification

Maintenance knowledge

Customer service

Job description

Company Description

Accor is a world-leading hospitality group with over 5,000 properties across more than 110 countries. More than just a global brand, Accor is a community of over 260,000 hospitality professionals who place people at the heart of everything we do - driven by a passion for exceptional service, innovation, and limitless career opportunities.

Company Description

Accor is a world-leading hospitality group with over 5,000 properties across more than 110 countries. More than just a global brand, Accor is a community of over 260,000 hospitality professionals who place people at the heart of everything we do - driven by a passion for exceptional service, innovation, and limitless career opportunities.

Closer to home, Novotel & ibis Sydney on Darling Harbour form one of Accor’s flagship hotel complexes in the Pacific region. Perfectly positioned in the heart of Darling Harbour and surrounded by some of Sydney’s most iconic attractions, restaurants, and entertainment precincts.

Operating within one of Australia’s busiest hospitality precincts, Novotel & ibis Sydney on Darling Harbour are renowned for delivering exceptional guest experiences through quality service, contemporary accommodation, vibrant food and beverage offerings, and large-scale conferencing and events facilities.

An exciting opportunity has become available for a skilled and motivated Duty Technician to join our experienced Engineering Team, playing a key role in maintaining the presentation, safety, and operational excellence of both properties.

Job Description

• Respond promptly and professionally to guest maintenance requests to minimise disruption and enhance the guest experience.
• Carry out preventative and reactive maintenance across guest rooms, public areas, back-of-house facilities, and hotel equipment.
• Perform general building maintenance, repairs, and fault finding to ensure the safe and efficient operation of the hotels.
• Assist with basic plumbing, electrical, hydraulic, air conditioning, and mechanical maintenance in accordance with qualifications and competency.
• Maintain the presentation and functionality of external façades, public spaces, and high-traffic areas to the highest standard.
• Undertake painting, patching, and repairs to internal and external surfaces, fixtures, furniture, and equipment.
• Prepare, mix, and apply paints, stains, varnishes, lacquers, and other finishes using appropriate tools and techniques.
• Repair and install wall coverings, carry out caulking and grouting, and complete finishing works to a high standard.
• Conduct routine inspections, identify maintenance issues, and report or rectify defects in a timely manner.
• Follow all Work Health and Safety (WHS) requirements, safe work procedures, and hotel maintenance standards.
• Maintain accurate maintenance records and complete work orders using the hotel's maintenance management system.
• Collaborate effectively with the Engineering team and other hotel departments to ensure efficient operations and exceptional guest satisfaction.

Qualifications

• A positive can-do attitude with a proactive approach to problem-solving.
• Relevant trade qualification or demonstrated maintenance experience (desirable).
• Sound knowledge of general building maintenance, including basic plumbing, electrical, hydraulic, mechanical, and air conditioning systems.
• Ability to safely operate hand tools, power tools, and maintenance equipment.
• Strong organisational skills with the ability to prioritise work and manage multiple tasks effectively.
• Ability to work independently with minimal supervision, while also contributing positively to a team environment.
• Good communication and interpersonal skills, with a strong focus on customer service.
• Commitment to maintaining a safe workplace and complying with Work Health and Safety (WHS) requirements.
• Flexibility to work across a 7-day rotating roster, including weekends, public holidays, and on-call duties where required (penalty rates apply).

Our Commitment To Diversity & Inclusion

We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you're welcome to let us know.

Benefits Your Way

• The opportunity to Work Your Way across Accor’s globally recognised brands while being part of one of Australia’s flagship hotel properties.
• A vibrant and supportive working environment located in the heart of the iconic Darling Harbour precinct.
• An annual “Staycation” experience to celebrate each year of your service with us.
• Exclusive global discounts on accommodation, dining, and experiences across Accor hotels worldwide.