M365 & SharePoint Support Analyst (Hybrid, Adelaide)

randstad digital australia; Adelaide; Hybrid; AUD 85,000 - 110,000; Full time

Job summary

Randstad Digital Australia is seeking an experienced Application Support Analyst (M365 / SharePoint) for a 12-month contract based in Adelaide. The role requires hybrid work attendance and handles ongoing M365/SharePoint support, policy administration, and incident resolution.

You will manage incidents end-to-end, triage updates, and contribute to knowledge management while collaborating with IAM, ITIL processes, and cross-functional teams.

Qualifications

• Bachelor’s degree or equivalent practical experience in IT.
• Desirable ITIL v3/v4 Foundation and Microsoft 365 certifications (MS-900, MS-102 or SharePoint Online).
• 3+ years in Application Support, L2/L3 technical support, or M365 Specialist roles in an enterprise.

Responsibilities

• M365 & Cloud Policy administration and daily operational maintenance.
• Review, triage and communicate about Microsoft releases and updates.
• Own incident and service requests through to resolution with clear user communication.
• Assist with Major Incident Leads during outages and participate in change reviews.
• Monitor ticket trends and contribute to knowledge management and self-help guidance.
• Provide support for Knowledge Central and SharePoint administration and troubleshooting.

Skills

SharePoint

Microsoft 365

ITIL

Communication

Problem Solving

Education

Bachelor's degree in Computer Science / IT

Tools

Knowledge Central

Job description

Randstad Digital Australia is seeking an experienced Application Support Analyst (M365 / SharePoint) for a 12-month contract based in Adelaide. The role requires hybrid work attendance and handles ongoing M365/SharePoint support, policy administration, and incident resolution.

You will manage incidents end-to-end, triage updates, and contribute to knowledge management while collaborating with IAM, ITIL processes, and cross-functional teams.