M365 & Copilot Specialist - AI Adoption & Licensing Lead

Versent; Sydney; Hybrid; AUD 90,000 - 130,000; Full time

Benefits offered by this job

Flexibility

Learning programs

Benefits that fit your life

Health & wellbeing programmes

Connection

Recognition

Career opportunities

Job summary

Versent is seeking a Microsoft M365 & Copilot Specialist to help enterprise customers maximise the value of their Microsoft investments and drive adoption of AI-powered solutions. You will work within our Cloud Access team to align licensing, adoption and technical guidance with customer goals.

The role involves delivering demonstrations, workshops and strategic consultations, collaborating across Customer Success, Sales and Microsoft ecosystems to renew, grow and ensure long-term success.

Qualifications

• Experience in Customer Success, Account Management, Licensing or Technology Sales.
• Knowledge of Microsoft licensing, Modern Work and AI solutions.
• Strong commercial acumen and negotiation skills.
• Excellent stakeholder management and communication skills.
• A customer-first mindset with a passion for technology and AI.
• Curiosity, initiative and a drive to deliver outcomes.

Responsibilities

• Engage with customers to understand business priorities and translate them into Microsoft 365 solution recommendations.
• Provide licensing, technical and adoption guidance across Microsoft 365, Modern Work and Security workloads.
• Partner with Customer Success Managers and Account Teams to support customer retention, growth and long-term success.
• Deliver solution demonstrations, workshops and technical consultations that showcase Microsoft capabilities and business value.
• Identify opportunities to optimise customer environments through improved licensing, adoption and platform utilisation.
• Act as a subject matter expert for Microsoft 365 products, licensing models and solution positioning.
• Collaborate with Microsoft and partner ecosystems to deliver best-practice recommendations and customer outcomes.
• Support renewal and commercial discussions through licensing expertise and technical consultation.

Skills

Customer Success

Account Management

Licensing knowledge

Microsoft licensing

Negotiation

Stakeholder management

Job description

Versent is seeking a Microsoft M365 & Copilot Specialist to help enterprise customers maximise the value of their Microsoft investments and drive adoption of AI-powered solutions. You will work within our Cloud Access team to align licensing, adoption and technical guidance with customer goals.

The role involves delivering demonstrations, workshops and strategic consultations, collaborating across Customer Success, Sales and Microsoft ecosystems to renew, grow and ensure long-term success.