Microsoft M365 & Copilot Specialist

Versent; Sydney; Hybrid; AUD 90,000 - 130,000; Full time

Benefits offered by this job

Flexibility

Learning programs

Benefits that fit your life

Health & wellbeing programmes

Connection

Recognition

Career opportunities

Job summary

Versent is seeking a Microsoft M365 & Copilot Specialist to help enterprise customers maximise the value of their Microsoft investments and drive adoption of AI-powered solutions. You will work within our Cloud Access team to align licensing, adoption and technical guidance with customer goals.

The role involves delivering demonstrations, workshops and strategic consultations, collaborating across Customer Success, Sales and Microsoft ecosystems to renew, grow and ensure long-term success.

Qualifications

• Experience in Customer Success, Account Management, Licensing or Technology Sales.
• Knowledge of Microsoft licensing, Modern Work and AI solutions.
• Strong commercial acumen and negotiation skills.
• Excellent stakeholder management and communication skills.
• A customer-first mindset with a passion for technology and AI.
• Curiosity, initiative and a drive to deliver outcomes.

Responsibilities

• Engage with customers to understand business priorities and translate them into Microsoft 365 solution recommendations.
• Provide licensing, technical and adoption guidance across Microsoft 365, Modern Work and Security workloads.
• Partner with Customer Success Managers and Account Teams to support customer retention, growth and long-term success.
• Deliver solution demonstrations, workshops and technical consultations that showcase Microsoft capabilities and business value.
• Identify opportunities to optimise customer environments through improved licensing, adoption and platform utilisation.
• Act as a subject matter expert for Microsoft 365 products, licensing models and solution positioning.
• Collaborate with Microsoft and partner ecosystems to deliver best-practice recommendations and customer outcomes.
• Support renewal and commercial discussions through licensing expertise and technical consultation.

Skills

Customer Success

Account Management

Licensing knowledge

Microsoft licensing

Negotiation

Stakeholder management

Job description

Help organisations unlock the power of Microsoft AI.

At Versent, we're helping customers transform how they work through Microsoft AI, Copilot and Modern Workplace technologies. We're looking for a Microsoft M365 & Copilot Specialist to help enterprise customers maximise the value of their Microsoft investments while driving adoption of Microsoft's latest AI-powered solutions.

Working within our Cloud Access team, you'll partner with customers, Microsoft, Sales and Customer Success teams to drive renewals, adoption, retention and growth across Microsoft 365, Copilot, Copilot Studio, Agent 365 and Frontline Worker solutions.

What you'll do

• Engage with customers to understand business priorities and translate them into Microsoft 365 solution recommendations.
• Provide licensing, technical and adoption guidance across Microsoft 365, Modern Work and Security workloads.
• Partner with Customer Success Managers and Account Teams to support customer retention, growth and long-term success.
• Deliver solution demonstrations, workshops and technical consultations that showcase Microsoft capabilities and business value.
• Identify opportunities to optimise customer environments through improved licensing, adoption and platform utilisation.
• Act as a subject matter expert for Microsoft 365 products, licensing models and solution positioning.
• Collaborate with Microsoft and partner ecosystems to deliver best-practice recommendations and customer outcomes.
• Support renewal and commercial discussions through licensing expertise and technical consultation.

What you'll bring

• Experience in Customer Success, Account Management, Licensing or Technology Sales.
• Knowledge of Microsoft licensing, Modern Work and AI solutions.
• Strong commercial acumen and negotiation skills.
• Excellent stakeholder management and communication skills.
• A customer-first mindset with a passion for technology and AI.
• Curiosity, initiative and a drive to deliver outcomes.

Life at Versent

We're a diverse team of motivated humans who think outside the box and strive to deliver what others might consider impossible. At Versent we truly care about our people and put real focus on cultivating a culture of learning, collaboration and growth. We provide our teams with the space, trust, and support, to deliver the best work of their careers. To enable this, we have a culture that places a high value on continual feedback, excellence, and invention anchored in customer success.

We also offer our team

• Flexibility: We give you the freedom to excel, providing as much autonomy and flexibility around when you work so you can manage your time in a way that best suits you to get the job done.
• Learning: We are passionate about continuous improvement and care about you investing in and developing your craft. Our Craft 180 Program is a holistic strategy for ongoing, meaningful skill and capability development with an ultimate goal to create an environment where people can learn and contribute in different ways to develop, practice and become masters of their craft.
• Access to Benefits That Fit Your Life: From salary packaging and purchased leave to novated leasing options, we offer a range of benefits designed to suit different lifestyles and priorities. There's something for everyone.
• Health & Wellbeing Programmes: We focus on you as a whole person, with wellbeing initiatives that are to support you mentally, physically, emotionally and financially.
• Connection: Regular social activities across your team and the organisation.
• Recognition: We offer several reward & recognition programmes to acknowledge the amazing work that you do!
• Career opportunity: We provide the opportunity to work on diverse projects and initiatives that enable you to create a brilliant career.

If you require any accommodations throughout the interview process, please get in touch with us by emailing *******@versent.com.au.