Microsoft M365 & Copilot Specialist

VAU Versent Pty Ltd; Sydney; On-site; AUD 120,000 - 160,000; Full time

Benefits offered by this job

Flexibility

Craft 180 Program

Salary Packaging

Novated Leasing

Wellbeing programs

Career growth opportunities

Job summary

Versent is seeking a Microsoft M365 & Copilot Specialist to help enterprise clients maximise the value of Microsoft investments and drive adoption of AI-powered solutions. You will work within the Cloud Access team to collaborate with Microsoft, Sales and Customer Success to drive renewals, adoption and growth across Microsoft 365 and related Copilot offerings.

The role focuses on engaging with customers, providing licensing guidance, and delivering demonstrations and workshops to showcase the

Qualifications

• Experience in Customer Success, Account Management, Licensing or Technology Sales.
• Knowledge of Microsoft licensing, Modern Work and AI solutions.
• Strong commercial acumen and negotiation skills.
• Excellent stakeholder management and communication skills.
• A customer-first mindset with a passion for technology and AI.
• Curiosity, initiative and a drive to deliver outcomes.

Responsibilities

• Engage with customers to understand business priorities and translate them into Microsoft 365 solution recommendations.
• Provide licensing, technical and adoption guidance across Microsoft 365, Modern Work and Security workloads.
• Partner with Customer Success Managers and Account Teams to support customer retention, growth and long-term success.
• Deliver solution demonstrations, workshops and technical consultations that showcase Microsoft capabilities and business value.
• Identify opportunities to optimise customer environments through improved licensing, adoption and platform utilisation.
• Act as a subject matter expert for Microsoft 365 products, licensing models and solution positioning.
• Collaborate with Microsoft and partner ecosystems to deliver best-practice recommendations and customer outcomes.
• Support renewal and commercial discussions through licensing expertise and technical consultation.

Skills

Customer Success

Account Management

Licensing

Technology Sales

Microsoft licensing

Modern Work

AI solutions

Negotiation

Stakeholder management

Communication

Customer-first mindset

Curiosity

Initiative

Job description

Help organisations unlock the power of Microsoft AI. At Versent, we're helping customers transform how they work through Microsoft AI, Copilot and Modern Workplace technologies.

We're looking for a Microsoft M365 & Copilot Specialist to help enterprise customers maximise the value of their Microsoft investments while driving adoption of Microsoft's latest AI-powered solutions.

Working within our Cloud Access team, you'll partner with customers, Microsoft, Sales and Customer Success teams to drive renewals, adoption, retention and growth across Microsoft 365, Copilot, Copilot Studio, Agent 365 and Frontline Worker solutions.

What you'll do

• Engage with customers to understand business priorities and translate them into Microsoft 365 solution recommendations.
• Provide licensing, technical and adoption guidance across Microsoft 365, Modern Work and Security workloads.
• Partner with Customer Success Managers and Account Teams to support customer retention, growth and long-term success.
• Deliver solution demonstrations, workshops and technical consultations that showcase Microsoft capabilities and business value.
• Identify opportunities to optimise customer environments through improved licensing, adoption and platform utilisation.
• Act as a subject matter expert for Microsoft 365 products, licensing models and solution positioning.
• Collaborate with Microsoft and partner ecosystems to deliver best-practice recommendations and customer outcomes.
• Support renewal and commercial discussions through licensing expertise and technical consultation.

What you’ll bring

• Experience in Customer Success, Account Management, Licensing or Technology Sales.
• Knowledge of Microsoft licensing, Modern Work and AI solutions.
• Strong commercial acumen and negotiation skills.
• Excellent stakeholder management and communication skills.
• A customer-first mindset with a passion for technology and AI.
• Curiosity, initiative and a drive to deliver outcomes.

Life at Versent

We're a diverse team of motivated humans who think outside the box and strive to deliver what others might consider impossible. At Versent we truly care about our people and put real focus on cultivating a culture of learning, collaboration and growth. We provide our teams with the space, trust, and support, to deliver the best work of their careers. To enable this, we have a culture that places a high value on continual feedback, excellence, and invention anchored in customer success. We also offer our team:

• Flexibility: We give you the freedom to excel, providing as much autonomy and flexibility around when you work so you can manage your time in a way that best suits you to get the job done.
• Learning: We are passionate about continuous improvement and care about you investing in and developing your craft. Our Craft 180 Program is a holistic strategy for ongoing, meaningful skill and capability development with an ultimate goal to create an environment where people can learn and contribute in different ways to develop, practice and become masters of their craft.
• Access to Benefits That Fit Your Life: From salary packaging and purchased leave to novated leasing options, we offer a range of benefits designed to suit different lifestyles and priorities. There’s something for everyone.
• Health & Wellbeing Programmes: We focus on you as a whole person, with wellbeing initiatives that are to support you mentally, physically, emotionally and financially.
• Connection: Regular social activities across your team and the organisation.
• Recognition: We offer several reward & recognition programmes to acknowledge the amazing work that you do!
• Career opportunity: We provide the opportunity to work on diverse projects and initiatives that enable you to create a brilliant career.

At Versent, we don't adhere to a one-size-fits-all hiring strategy. We understand that you might not fulfill all the criteria for this position. Our celebration of diverse perspectives isn't just a value, it's a way to gain an edge. If you require any accommodations throughout the interview process, please get in touch with us by emailing [e-mail].

Versent is a leading technology consultancy. We exist to architect, build and operate cloud-native applications, data streams, platforms, and services. We work with customers to transform their business’ through technology, in ways they never imagined. Australia’s leading businesses and top technology companies choose to partner with us because of our deep expertise, unwavering integrity and dedicated focus on ensuring our customer success.