Luxury Watch Boutique Client Advisor

Swatch Group; Sydney; On-site; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Employee discounts across Swatch Group

Extensive learning and development

Incentive opportunities

Job summary

OMEGA in Sydney, Australia is seeking a Client Advisor to deliver a prestigious boutique experience. You will build lasting client relationships, share stories behind our iconic collections, and create memorable experiences that reflect our brand's luxury heritage.

In this role, you will contribute to boutique sales targets through exceptional service, maintain an impeccable presentation, and support inventory management while continuously expanding product knowledge through training.

Qualifications

• Experience in luxury retail, premium fashion, jewellery, watches, or a client-focused premium environment.
• Ability to build strong client relationships and deliver exceptional customer experiences.
• Outstanding communication and interpersonal skills, with an eye for presentation.
• Willingness to work across retail trading hours, including weekends and peak trade periods.

Responsibilities

• Build genuine and lasting relationships with clients, cultivating loyalty and repeat business to deliver a world class customer experience
• Contribute to the achievement of boutique sales targets through exceptional service and product expertise
• Support the growth and maintenance of the client and VIP database, ensuring personalised follow up and engagement
• Develop an in depth understanding of OMEGA's heritage, collections, innovations, and watchmaking expertise
• Maintain impeccable boutique presentation standards, ensuring every detail reflects the luxury positioning of our brand
• Assist with visual merchandising, stock presentation, and boutique operations, including stock counts and supporting inventory management processes
• Organise and maintain boutique resources, including product packaging, warranties, instruction manuals, and visual merchandising materials
• Participate in ongoing training programs and product education to continuously enhance your knowledge and performance

Skills

Luxury retail experience

Client relationships

Communication & presentation

Initiative & energy

Flexibility with trading hours

Interest in luxury watches

Job description

OMEGA in Sydney, Australia is seeking a Client Advisor to deliver a prestigious boutique experience. You will build lasting client relationships, share stories behind our iconic collections, and create memorable experiences that reflect our brand's luxury heritage.

In this role, you will contribute to boutique sales targets through exceptional service, maintain an impeccable presentation, and support inventory management while continuously expanding product knowledge through training.