OMEGA Client Advisor | Chatswood Chase

Swatch Group; Sydney; On-site; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Employee discounts across Swatch Group

Extensive learning and development

Incentive opportunities

Job summary

OMEGA in Sydney, Australia is seeking a Client Advisor to deliver a prestigious boutique experience. You will build lasting client relationships, share stories behind our iconic collections, and create memorable experiences that reflect our brand's luxury heritage.

In this role, you will contribute to boutique sales targets through exceptional service, maintain an impeccable presentation, and support inventory management while continuously expanding product knowledge through training.

Qualifications

• Experience in luxury retail, premium fashion, jewellery, watches, or a client-focused premium environment.
• Ability to build strong client relationships and deliver exceptional customer experiences.
• Outstanding communication and interpersonal skills, with an eye for presentation.
• Willingness to work across retail trading hours, including weekends and peak trade periods.

Responsibilities

• Build genuine and lasting relationships with clients, cultivating loyalty and repeat business to deliver a world class customer experience
• Contribute to the achievement of boutique sales targets through exceptional service and product expertise
• Support the growth and maintenance of the client and VIP database, ensuring personalised follow up and engagement
• Develop an in depth understanding of OMEGA's heritage, collections, innovations, and watchmaking expertise
• Maintain impeccable boutique presentation standards, ensuring every detail reflects the luxury positioning of our brand
• Assist with visual merchandising, stock presentation, and boutique operations, including stock counts and supporting inventory management processes
• Organise and maintain boutique resources, including product packaging, warranties, instruction manuals, and visual merchandising materials
• Participate in ongoing training programs and product education to continuously enhance your knowledge and performance

Skills

Luxury retail experience

Client relationships

Communication & presentation

Initiative & energy

Flexibility with trading hours

Interest in luxury watches

Job description

The timekeeper of human achievement

Since 1848, OMEGA has set the standard in Swiss watchmaking through our commitment to precision and innovation. Our extraordinary legacy spans the Olympic Games, deep sea exploration, and the conquest of space, with the OMEGA Speedmaster becoming the first watch worn on the moon and serving on all six lunar landings. Equally synonymous with style and performance, OMEGA has been James Bond's watch of choice for nearly three decades, reinforcing our reputation for sophistication and excellence.

The Opportunity

As a Client Advisor, you will be the face of OMEGA, delivering an exceptional boutique experience that reflects the prestige of our brand. More than a sales role, this is an opportunity to build meaningful relationships with clients, share the stories behind our iconic collections, and create exceptional customer experiences that stand the test of time.

Delivering The OMEGA Experience

Joining OMEGA means becoming part of a globally celebrated brand with a rich heritage, pioneering spirit, and unwavering commitment to excellence. In this role, you will:

• Build genuine and lasting relationships with clients, cultivating loyalty and repeat business to deliver a world class customer experience
• Contribute to the achievement of boutique sales targets through exceptional service and product expertise
• Support the growth and maintenance of the client and VIP database, ensuring personalised follow up and engagement
• Develop an in depth understanding of OMEGA's heritage, collections, innovations, and watchmaking expertise
• Maintain impeccable boutique presentation standards, ensuring every detail reflects the luxury positioning of our brand
• Assist with visual merchandising, stock presentation, and boutique operations, including stock counts and supporting inventory management processes
• Organise and maintain boutique resources, including product packaging, warranties, instruction manuals, and visual merchandising materials
• Participate in ongoing training programs and product education to continuously enhance your knowledge and performance

About You

You are passionate about the OMEGA brand and naturally excel at creating memorable client experiences. You understand that true luxury is in the detail, and you take pride in delivering a tailored service that is as unique as each customer. Your skills and experience will include:

• Previous experience within luxury retail, premium fashion, jewellery, watches, or a client focused premium environment
• An ability to build strong client relationships and deliver exceptional customer experiences
• Outstanding communication and interpersonal skills, with an eye for presentation
• You have initiative, energy, and enthusiasm, with flexibility to work across retail trading hours, including weekends and peak trade periods
• Experience, knowledge or a passion of the luxury watches is highly regarded

Why join OMEGA

Along with competitive pay rates, we offer:

• Attractive performance based incentive opportunities
• Generous employee discounts across Swatch Group brands
• Extensive learning and development opportunities, including access to global product and brand training

We want to hear from you.

Job Location: 345 Victoria Ave, 2067 Sydney, Australia (New South Wales)

Company Address: The Swatch Group (Australia) PTY. LTD. 40 River Boulevard Level 3 Richmond, Victoria 3121 Australia