OMEGA Client Advisor | Bondi

OMEGA SA; Waverley Council; On-site; AUD 52,000 - 68,000; Full time

Benefits offered by this job

Employee discounts across Swatch Group

Job summary

OMEGA is seeking a Client Advisor to deliver an exceptional boutique experience at our Sydney store. You will build lasting relationships with clients, share stories behind iconic collections, and create memorable experiences that reflect the prestige of our brand.

Join a globally celebrated brand, contribute to boutique sales targets, and participate in ongoing training to deepen product knowledge and service excellence. Weekend availability and a passion for luxury watches are highly valued.

Qualifications

• Experience in luxury retail or premium environment.
• Strong client service and relationship-building skills.
• Excellent communication and interpersonal abilities.
• Willingness to work across retail trading hours, including weekends.

Responsibilities

• Build genuine client relationships and deliver world-class service to drive loyalty and sales.
• Contribute to boutique sales targets through product expertise and upselling.
• Support client and VIP database maintenance with personalised follow-up.
• Develop understanding of OMEGA heritage, collections and watchmaking excellence.
• Maintain boutique presentation to reflect luxury positioning and assist with stock and visual merchandising.

Skills

Luxury retail

Client relationships

Communication

Presentation

Weekend availability

Watch knowledge

Job description

The timekeeper of human achievement

Since 1848, OMEGA has set the standard in Swiss watchmaking through our commitment to precision and innovation. Our extraordinary legacy spans the Olympic Games, deep sea exploration, and the conquest of space, with the OMEGA Speedmaster becoming the first watch worn on the moon and serving on all six lunar landings. Equally synonymous with style and performance, OMEGA has been James Bond's watch of choice for nearly three decades, reinforcing our reputation for sophistication and excellence.

The timekeeper of human achievement

Since 1848, OMEGA has set the standard in Swiss watchmaking through our commitment to precision and innovation. Our extraordinary legacy spans the Olympic Games, deep sea exploration, and the conquest of space, with the OMEGA Speedmaster becoming the first watch worn on the moon and serving on all six lunar landings. Equally synonymous with style and performance, OMEGA has been James Bond's watch of choice for nearly three decades, reinforcing our reputation for sophistication and excellence.

The Opportunity

As a Client Advisor, you will be the face of OMEGA, delivering an exceptional boutique experience that reflects the prestige of our brand. More than a sales role, this is an opportunity to build meaningful relationships with clients, share the stories behind our iconic collections, and create exceptional customer experiences that stand the test of time.

Delivering The OMEGA Experience

Joining OMEGA means becoming part of a globally celebrated brand with a rich heritage, pioneering spirit, and unwavering commitment to excellence. In this role, you will:

• Build genuine and lasting relationships with clients, cultivating loyalty and repeat business to deliver a world class customer experience
• Contribute to the achievement of boutique sales targets through exceptional service and product expertise
• Support the growth and maintenance of the client and VIP database, ensuring personalised follow up and engagement
• Develop an in depth understanding of OMEGA's heritage, collections, innovations, and watchmaking expertise
• Maintain impeccable boutique presentation standards, ensuring every detail reflects the luxury positioning of our brand
• Assist with visual merchandising, stock presentation, and boutique operations, including stock counts and supporting inventory management processes
• Organise and maintain boutique resources, including product packaging, warranties, instruction manuals, and visual merchandising materials
• Participate in ongoing training programs and product education to continuously enhance your knowledge and performance

About You

You are passionate about the OMEGA brand and naturally excel at creating memorable client experiences. You understand that true luxury is in the detail, and you take pride in delivering a tailored service that is as unique as each customer. Your skills and experience will include:

• Previous experience within luxury retail, luxury fashion, jewellery, watches, or a client focused premium environment
• An ability to build strong client relationships and deliver exceptional customer experiences
• Outstanding communication and interpersonal skills, with an eye for presentation
• You have initiative, energy, and enthusiasm, with flexibility to work across retail trading hours, including weekends and peak trade periods
• Experience, knowledge or a passion of the luxury watches is highly regarded

Why Join OMEGA?

Along with competitive pay rates, we offer:

• Attractive performance-based incentive opportunities
• Generous employee discounts across Swatch Group brands
• Extensive learning and development opportunities, including access to global product and brand training

Job Location: Shop 4073 Westfield Bondi Junction, 500 Oxford St, 2022 Sydney, Australia (New South Wales)

Company Address: The Swatch Group (Australia) PTY. LTD. 40 River Boulevard Level 3 Richmond, Victoria 3121 Australia