Remote Travel Concierge — Luxury Client Service

Manatal; Australia; Remote; AUD 55,000 - 75,000; Full time

Benefits offered by this job

100% remote work environment

Professional growth opportunities

Travel perks and discounts

Ongoing training and development

Job summary

Prestige Travel Agency by Mich USA is seeking a Travel Customer Service Representative (Remote) to support clients through every travel stage, from initial booking to post-trip follow-up. You will be a trusted point of contact, delivering a seamless and high-quality experience for luxury and leisure travelers.

The role suits someone who is detail-oriented, service-driven, and passionate about travel, hospitality, and exceptional customer care.

Qualifications

• Excellent verbal and written communication required.
• Customer service experience in travel, hospitality, or related fields preferred.
• Strong organizational skills with attention to detail.
• Comfortable using technology and learning new booking platforms.
• Reliable, proactive, and able to manage multiple client requests.
• Genuine interest in travel and helping clients plan memorable experiences.

Responsibilities

• Respond promptly to client inquiries via phone, email, and messaging platforms.
• Assist with luxury and leisure travel bookings, including changes, cancellations, and special requests.
• Provide accurate information on destinations, requirements, and agency policies.
• Coordinate booking details and confirm itineraries for accuracy.
• Proactively follow up with clients before and after travel for a positive experience.
• Address client concerns with empathy, professionalism, and solution-oriented thinking.
• Maintain accurate documentation and update booking systems as required.

Skills

Verbal & written communication

Customer service

Organizational skills

Tech-savvy

Reliability & proactivity

Passion for travel

Tools

Booking platforms

Job description

Prestige Travel Agency by Mich USA is seeking a Travel Customer Service Representative (Remote) to support clients through every travel stage, from initial booking to post-trip follow-up. You will be a trusted point of contact, delivering a seamless and high-quality experience for luxury and leisure travelers.

The role suits someone who is detail-oriented, service-driven, and passionate about travel, hospitality, and exceptional customer care.