Spa Host

Crown Perth; Western Australia; On-site; AUD 34,000 - 44,000; Part time

Job summary

Crown Spa, located within Crown Perth, is seeking a Part-time Spa Host to manage spa reception operations and deliver exceptional service. You will stay up-to-date on spa offerings and retail products, assist guests with inquiries, reservations and admin tasks, while upholding a 5-star reception standard.

The role emphasizes strong MS Office use, team collaboration, and flexible availability across seven days, with a focus on maintaining premium guest experiences in a luxury setting.

Qualifications

• Strong administration experience and MS Office proficiency.
• Customer service standards with an improvement mindset.
• High level of accuracy and attention to detail.
• Ability to work in a team environment.
• Flexible availability across 7 days a week.
• Previous experience in a day spa reception.
• Understanding of 5-star customer service.
• Knowledge or interest in Spa, Beauty and Wellbeing industry.
• Beauty or Hair qualifications are desirable.

Responsibilities

• Ensure smooth and effective operations of the Spa reception area.
• Maintain up-to-date knowledge of all spa offerings and retail products.
• Be the first point of contact for clients and deliver exceptional service.
• Assist guests with inquiries, make reservations and provide admin support.
• Maintain the reception to a 5-star standard.

Skills

Administration experience

MS Office

Customer service

Attention to detail

Team player

Flexible schedule

Spa reception experience

5-star service

Spa/Beauty industry knowledge

Education

Beauty or Hair qualifications (desirable)

Tools

Microsoft Word

Job description

Better begins here Crown Resorts is a great place to visit and it’s an even better place to work, a place where you can play your part in creating fun, memorable, world-class experiences for our guests and our people. We value passion, optimism, and an appetite for change - for the better. Here, you’ll be part of the team, empowered to explore more, experience more and supported by your leader to grow and develop. The role Crown Spa situated within Towers Perth offers a luxurious haven that provides the highest level of indulgence to our guests. Crown Spa caters to any guest’s health and wellness needs from premium beauty treatments and sumptuous treatment rooms to a fitness centre with leading edge equipment and world-class pool facilities like no other. As our Part Time Spa Host your duties will involve ensuring the smooth and effective operations of the Spa reception area. It is essential that you’ll maintain an up to date knowledge of all spa offerings as well as our retail products. Being the first point of contact for our clients that come through our Spa doors, you will deliver exceptional customer service through assisting guests with any inquiries, making reservations, providing administrative support to our spa team and maintaining the reception to a 5-star standard. This part time position is offering approximately 64 hours per fortnight.

About you

You’ll bring the following:

• Strong administration experience and competency using MS Office
• Demonstrated ability to provide and improve customer service standards
• High level of accuracy and attention to detail
• Ability to work in a team environment
• Flexible availability across 7 days a week
• Previous experience in a day spa reception of the beauty industry
• An understanding of 5-star customer service
• Knowledge or and/or interest in the Spa, Beauty and Wellbeing industry

This role requires

• Qualifications in Beauty or Hair (desirable)
• Affluent with Microsoft Word
• Customer Service Experience
• Crown reserves the right to close this advertisement prior to the advertised end date.

On top of exciting career possibilities, we offer better exposure to experiences and learning. To see our range of benefits and opportunities visit Crown Resorts Careers.

Our Crown Community celebrates uniqueness and embraces diversity. We welcome the creativity, insights and experiences from people of different race, age, religion, cultural background, gender, people with disability, people who identify as LGBTIQ+ and Aboriginal and Torres Strait Islander; people like you.

Crown Resorts is a great place to visit and it’s an even better place to work, a place where you can play your part in creating joyful experiences for our guests and our people.

Our Talent Community is a place to stay connected with life at Crown Resorts. Register for access to curated career content and stay in the know on what’s happening at Crown. We’ll be in touch from time to time to share updates on events, new restaurant launches and popups, behind the scenes content, insider news, team stories, career tips and more. Stay connected as you explore career possibilities. You can expect better exposure, opportunities, experiences, and learning. It’s a place where you can create joy for the people who visit us, the cities we live in and the teams we work with. Supported by your leader, you can enjoy a better balance in your lifestyle and feel a better you.