Assistant Spa Manager

Crown Melbourne; Western Australia; On-site; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Leading luxury resort

Career development

Employee discounts

Job summary

Crown Resorts in Western Australia is seeking an Assistant Spa Manager to support the Crown Spa operations at Crown Towers Perth. You will lead a high-performing team, ensure exceptional guest experiences, and drive revenue while maintaining luxury standards.

The role focuses on delivering personalised service, managing staff rosters and costs, and upholding safety and quality across all spa activities.

Qualifications

• Proven leadership experience in a 5-star luxury spa or similar environment.
• Strong people management skills with the ability to inspire and develop high-performing teams.
• Strong conflict resolution skills.
• Demonstrated experience driving revenue, managing costs and working with financial metrics.
• Exceptional guest service skills with a passion for delivering personalised experiences.
• High level of professionalism, presentation and attention to detail.
• Strong communication, problem-solving and stakeholder engagement skills.
• Experience with spa or hotel systems (e.g. Book4Time, Opera, Micros) and adept in Microsoft Office skills.
• Relevant qualifications in beauty, massage, health or spa management preferred.

Responsibilities

• Oversee day-to-day spa operations, ensuring seamless service delivery and exceptional guest experiences.
• Lead, coach and develop a high-performing team across therapists, hosts and attendants.
• Deliver personalised luxury service, manage VIP interactions, and resolve guest feedback effectively.
• Drive revenue growth across treatments and retail through upselling and team engagement.
• Manage labour, rosters, inventory and costs to optimise operational and financial performance.
• Uphold compliance with health and safety standards, proactively identifying and mitigating risk.
• Support training, marketing initiatives and maintain Crown’s service, brand and safety standards.

Skills

Leadership

People management

Conflict resolution

Revenue management

Guest service

Professionalism

Communication

Problem solving

Stakeholder engagement

Spa systems experience

Microsoft Office

Education

Beauty qualifications

Spa management qualification

Tools

Book4Time

Opera

Micros

Microsoft Office

Job description

Better begins here

Crown Resorts is a great place to visit and it’s an even better place to work, a place where you can play your part in creating fun, memorable, world-class experiences for our guests and our people. We value passion, optimism, and an appetite for change - for the better. Here, you’ll be part of the team, empowered to explore more, experience more and supported by your leader to grow and develop.

The award - winning Crown Spa, located within the award-winning Crown Towers Perth, is seeking a passionate and experienced Assistant Spa Manager to support the delivery of a world-class luxury spa and wellness experience.

About the Role

In this leadership position, you will support the Spa Manager in overseeing the daily operations of Crown Spa, ensuring exceptional guest experiences while driving team performance, revenue growth, and operational excellence.

You’ll be a visible leader, fostering a high-performing team and delivering personalised, luxury service aligned with Crown’s brand standards.

Key Responsibilities

• Oversee day-to-day spa operations, ensuring seamless service delivery and exceptional guest experiences
• Lead, coach and develop a high-performing team across therapists, hosts and attendants
• Deliver personalised luxury service, manage VIP interactions, and resolve guest feedback effectively
• Drive revenue growth across treatments and retail through upselling and team engagement
• Manage labour, rosters, inventory and costs to optimise operational and financial performance
• Uphold compliance with health and safety standards, proactively identifying and mitigating risk
• Support training, marketing initiatives and maintain Crown’s service, brand and safety standards

About You

• Proven leadership experience in a 5-star luxury spa or similar environment
• Strong people management skills with the ability to inspire and develop high-performing teams
• Strong conflict resolution skills
• Demonstrated experience driving revenue, managing costs and working with financial metrics
• Exceptional guest service skills with a passion for delivering personalised experiences
• High level of professionalism, presentation and attention to detail
• Strong communication, problem-solving and stakeholder engagement skills
• Experience with spa or hotel systems (e.g. Book4Time, Opera, Micros) and adept in Microsoft Office skills
• Relevant qualifications in beauty, massage, health or spa management preferred

What We Offer

• Opportunity to work within one of Australia’s leading luxury resorts
• Career development and progression opportunities
• A collaborative and inclusive team environmentAccess to Crown employee benefits and discounts

On top of exciting career possibilities, we offer better exposure to experiences and learning. To see our range of benefits and opportunities visit Crown Resorts Careers.

Our Crown Community celebrates uniqueness and embraces diversity. We welcome the creativity, insights and experiences from people of different race, age, religion, cultural background, gender, people with disability, people who identify as LGBTIQ+ and Aboriginal and Torres Strait Islander; people like you.