Luxury Retail Sales Associate – Clienteling & Styling

Tapestry, Inc.; Melbourne; On-site; AUD 42,000 - 68,000; Full time

Benefits offered by this job

Staff discounts

Career progression

Product training

Employee Assistance Program

Job summary

Coach Chadstone is seeking a passionate Full-Time Sales Associate to join our team in Melbourne. You will embody the Coach brand, deliver elevated customer experiences, and drive sales through product knowledge and personalised service.

You will build genuine relationships, perform clienteling, and contribute to a luxury store environment. The role requires a proactive, customer-focused attitude and a commitment to achieving targets in a fast-paced setting.

Qualifications

• Previous retail, customer service, or sales experience.
• A passion for fashion, luxury retail, and delivering exceptional customer experiences.
• Strong communication and relationship-building skills.
• Confidence in achieving sales goals and working in a fast-paced environment.

Responsibilities

• Deliver exceptional customer service and create memorable shopping experiences
• Build lasting relationships through clienteling and personalised service
• Share product knowledge and styling advice to connect customers with the right products
• Achieve individual and team sales targets
• Drive sales through cross-selling and upselling opportunities
• Support visual merchandising standards and maintain an inspiring store environment
• Assist with stock management, replenishment, and daily operational tasks
• Process transactions efficiently while maintaining accuracy
• Collaborate with the team to achieve business goals and deliver outstanding results

Skills

Retail Experience

Luxury fashion knowledge

Customer service

Sales goals

Job description

Join the Coach Team at Chadstone

Coach is a leading New York design house of modern luxury accessories and lifestyle collections, renowned for its craftsmanship, innovation, and authentic approach to luxury. As part of the Tapestry portfolio, Coach inspires individuality, creativity, and connection through beautiful products and exceptional customer experiences.

We are seeking a passionate and customer-focused Full-Time Sales Associate to join our team at Coach Chadstone. This is an exciting opportunity to build your luxury retail career with one of the world's most recognised fashion brands.

About the Role

As a Sales Associate, you will be a brand ambassador for Coach, creating memorable and elevated customer experiences while driving sales results. You will build genuine customer relationships, provide expert product knowledge, and contribute to the overall success of the store.

Key Responsibilities

• Deliver exceptional customer service and create memorable shopping experiences
• Build lasting relationships through clienteling and personalised service
• Share product knowledge and styling advice to connect customers with the right products
• Achieve individual and team sales targets
• Drive sales through cross-selling and upselling opportunities
• Support visual merchandising standards and maintain an inspiring store environment
• Assist with stock management, replenishment, and daily operational tasks
• Process transactions efficiently while maintaining accuracy
• Collaborate with the team to achieve business goals and deliver outstanding results

What You'll Bring

• Previous retail, customer service, or sales experience
• A passion for fashion, luxury retail, and delivering exceptional customer experiences
• Strong communication and relationship-building skills
• Confidence in achieving sales goals and working in a fast-paced environment
• A positive attitude, strong work ethic, and team-first approach
• Professional presentation and attention to detail
• Set roster (37.5 hours per week)

What's In It For You?

• Generous staff discounts across Coach and Kate Spade
• Career progression opportunities within a global luxury retail group
• Comprehensive onboarding and product training
• Ongoing learning and development opportunities
• Employee Assistance Program and wellbeing support
• Supportive and collaborative team culture
• Opportunity to work with a globally recognised luxury brand

Apply Now

If you are passionate about luxury retail, enjoy building meaningful customer relationships, and thrive in a sales-driven environment, we'd love to hear from you.

Coach is an equal opportunity employer and is committed to creating an inclusive workplace where everyone can thrive.