Senior Luxury Retail Lead: Clienteling & Boutique

Montblanc; Melbourne; On-site; AUD 60,000 - 90,000; Full time

Benefits offered by this job

Career development

Mobility within Richemont group

Job summary

Montblanc is seeking a Senior Sales Associate for its Chadstone Boutique in Melbourne. You will build a premium client experience, develop a loyal client base and drive sales in a high-profile luxury environment.

You will lead by example, coach peers, and maintain Montblanc’s service standards while collaborating with management to ensure seamless boutique operations and exceptional customer journeys.

Qualifications

• Experience in luxury or premium retail environments.
• Strong customer service and communication skills.
• Ability to coach and lead, while maintaining high standards of presentation.

Responsibilities

• Build and manage a personal client portfolio using Clienteling and CRM tools.
• Drive sales to meet individual targets and contribute to boutique KPIs.
• Lead by example in customer experience, grooming, and teamwork.
• Support management with day-to-day operations and boutique standards.

Skills

Clienteling

Sales targets

People leadership

CRM

Customer service

Tools

CRM systems

Job description

Montblanc is seeking a Senior Sales Associate for its Chadstone Boutique in Melbourne. You will build a premium client experience, develop a loyal client base and drive sales in a high-profile luxury environment.

You will lead by example, coach peers, and maintain Montblanc’s service standards while collaborating with management to ensure seamless boutique operations and exceptional customer journeys.