Luxury Residential Concierge — 24/7 Elite Guest Service

Crown Resorts Limited; Sydney; On-site; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Complimentary staff meals

Staff discounts at F&B venues

Accommodation discounts across Crownレス

Health & wellbeing discounts

Novated leasing options

Uniform provided and laundered

Job summary

Crown Sydney is seeking a Residential Concierge to deliver elevated guest experiences across a luxury residence. You will coordinate bookings, assist residents, and collaborate with multiple teams to ensure seamless service.

Flexibility to work a 24/7 rotating roster is required, with full-time permanent employment and staff benefits including meals, staff discounts, and uniform provision.

Qualifications

• Experience in a frontline hosting role within hotel, hospitality or residential settings.
• Ability to deliver superior service in a luxury environment.
• Strong MS Office skills (Word, Excel, SharePoint, Teams).
• Ability to manage multiple communication channels and technology.
• Permanent and unrestricted Australian working rights.
• Understanding of PMS systems such as MYBOS or OPERA is advantageous.

Responsibilities

• Actively contributing to efficient daily operations at the Residential Concierge desk.
• Provide accurate, timely information and guidance to guests, residents and visitors.
• Respond to special requests, process payments, and handle queries.
• Enter data in MYBOS and Opera with accurate record history.
• Collaborate with Bell Services, Front Office, Villas, Gaming and F&B teams.
• Conduct daily tours of Crown Sydney observation deck and share insights.

Skills

Frontline hosting

Luxury service

MS Office proficiency

Multi-channel communication

Permanent Australian work rights

PMS knowledge (MYBOS/OPERA)

Tools

MYBOS

OPERA

Microsoft Office Suite

Job description

Crown Sydney is seeking a Residential Concierge to deliver elevated guest experiences across a luxury residence. You will coordinate bookings, assist residents, and collaborate with multiple teams to ensure seamless service.

Flexibility to work a 24/7 rotating roster is required, with full-time permanent employment and staff benefits including meals, staff discounts, and uniform provision.