Luxury Residential Door Concierge

Crown Resorts; Sydney; On-site; AUD 39,000 - 43,000; Full time

Benefits offered by this job

Complimentary meals at on-site staff餐厅

Discounts at F&B venues on property

Uniform provided and laundered

Accommodation discounts

Recognition & awards program

Diversity & inclusion committees

Job summary

Crown Sydney is home to the ultra‑prestigious Crown Residences at One Barangaroo, and we’re looking for exceptional talent to join our Residential Doorperson team. As a Crown Ambassador, you’ll deliver exceptional service to residents and visitors of One Barangaroo, ensuring a seamless and professional arrival and departure experience.

This opportunity is key to coordinating seamless residential entrance operations, including guest greeting and assistance, driveway and door activities, and the

Qualifications

• Demonstrated experience in a guest-facing role within a hotel, hospitality or residential environment.
• A full, unrestricted NSW driver's licence.
• Ability to provide superior service and uphold expectations within a luxury environment.
• Strong ability to multi-task and remain composed in high-pressure environments with VIP guests.
• Excellent communication and time management experience.
• Ability to work with and manage multiple channels of communication and technology.

Responsibilities

• Delivering personalised and professional service experiences to residents and their guests, ensuring a warm and engaging presence on the driveway.
• Executing core arrival and departure services, including luggage handling, vehicle coordination and driveway management.
• Coordinating the accurate and timely delivery of resident items, including newspapers and special requests.
• Assisting the Residential Concierge team to deliver smooth and effective day-to-day operations.
• Promptly responding to individual resident and guest needs.
• Liaising with other departments across the hotel such as Bell Services, Front Office, Crown Spa and Events to ensure successful delivery of daily operational requirements.
• Offering expertise of residential services, building facilities and relevant precinct offers for residents and guests.

Skills

Guest-facing service

Communication

Time management

Multi-channel communication

Flexibility with roster

PMS knowledge

Tools

MYBOS/OPERA PMS

Job description

Crown Sydney is home to the ultra‑prestigious Crown Residences at One Barangaroo, and we’re looking for exceptional talent to join our Residential Doorperson team. As a Crown Ambassador, you’ll deliver exceptional service to residents and visitors of One Barangaroo, ensuring a seamless and professional arrival and departure experience.

This opportunity is key to coordinating seamless residential entrance operations, including guest greeting and assistance, driveway and door activities, and the