Luxury Reservations Concierge

The Langham, Gold Coast; Gold Coast City; On-site; AUD 48,000 - 60,000; Full time

Benefits offered by this job

Competitive remuneration

Learning & development

Complimentary meals on shift

6 complimentary hotel nights per year

Employee assistance program

Uniforms laundered

Job summary

The Langham, Gold Coast is seeking a vibrant Reservations Agent to deliver exceptional guest service and manage room reservations with warmth and efficiency. You will quote rates, handle cancellations, and work with our team to maximise revenue while upholding Langham standards; prior hospitality and IT-savvy candidates preferred; Australian work rights required.

Join a luxury property known for service excellence, training, and career development opportunities within a supportive team.

Qualifications

• Experience in customer service and guest-facing roles.
• Proven communication skills and ability to interact with people.
• Able to work independently and as part of a team.
• Australian work rights; sponsorship not available.

Responsibilities

• Handle room reservations and inquiries in a courteous, efficient manner.
• Quote available rates to maximise room revenue per Langham standards.
• Provide excellent guest service and options to meet guest needs.
• Assist with cancellations and changes to reservations as required.

Skills

Customer service

Communication

Attention to detail

IT systems

Teamwork

Grooming & presentation

Hospitality knowledge

Education

Tertiary qualifications in Hotel/Hospitality/Business or similar

Tools

IT systems

Job description

The Langham, Gold Coast is seeking a vibrant Reservations Agent to deliver exceptional guest service and manage room reservations with warmth and efficiency. You will quote rates, handle cancellations, and work with our team to maximise revenue while upholding Langham standards; prior hospitality and IT-savvy candidates preferred; Australian work rights required.

Join a luxury property known for service excellence, training, and career development opportunities within a supportive team.