Group Reservations Lead – Hospitality & Events

The Langham, Gold Coast; Gold Coast City; On-site; AUD 60,000 - 75,000; Full time

Benefits offered by this job

Meals on shift

Launder work attire

6 free nights yearly

Employee assistance

Career development

Job summary

The Langham, Gold Coast is seeking a vibrant Group Reservations Supervisor to ensure seamless group bookings and outstanding guest service. You will support the Reservations Manager, quote competitive group rates, coordinate room blocks, rooming lists and contracts for large groups, and assist the Sales team with on-site meetings as required.

Ideal candidates bring proven customer service experience, excellent communication, attention to detail, and familiarity with hotel property management

Qualifications

• Experience in customer service roles.
• Strong communication skills.
• Familiarity with hotel property management systems.
• Australian work rights; no sponsorship available.

Responsibilities

• Assist Reservations Manager in overseeing group reservations operations.
• Handle reservations, enquiries and cancellations professionally.
• Quote rates to maximise room revenue according to Brand Standards.
• Coordinate room blocks, rooming lists and large-group contracts.
• Assist Sales team with on-site meetings as required.

Skills

Customer service

Communication

Teamwork

Attention to detail

PMS knowledge

Hospitality experience

Education

Tertiary qualifications in Hotel/Hospitality/Business

Job description

The Langham, Gold Coast is seeking a vibrant Group Reservations Supervisor to ensure seamless group bookings and outstanding guest service. You will support the Reservations Manager, quote competitive group rates, coordinate room blocks, rooming lists and contracts for large groups, and assist the Sales team with on-site meetings as required.

Ideal candidates bring proven customer service experience, excellent communication, attention to detail, and familiarity with hotel property management