Reservations Agent

langhamhotelsgoldcoast; Gold Coast City; On-site; AUD 48,000 - 60,000; Full time

Benefits offered by this job

Competitive remuneration

Learning & development

Complimentary meals on shift

6 complimentary hotel nights per year

Employee assistance program

Uniforms laundered

Job summary

The Langham, Gold Coast is seeking a vibrant Reservations Agent to deliver exceptional guest service and manage room reservations with warmth and efficiency. You will quote rates, handle cancellations, and work with our team to maximise revenue while upholding Langham standards; prior hospitality and IT-savvy candidates preferred; Australian work rights required.

Join a luxury property known for service excellence, training, and career development opportunities within a supportive team.

Qualifications

• Experience in customer service and guest-facing roles.
• Proven communication skills and ability to interact with people.
• Able to work independently and as part of a team.
• Australian work rights; sponsorship not available.

Responsibilities

• Handle room reservations and inquiries in a courteous, efficient manner.
• Quote available rates to maximise room revenue per Langham standards.
• Provide excellent guest service and options to meet guest needs.
• Assist with cancellations and changes to reservations as required.

Skills

Customer service

Communication

Attention to detail

IT systems

Teamwork

Grooming & presentation

Hospitality knowledge

Education

Tertiary qualifications in Hotel/Hospitality/Business or similar

Tools

IT systems

Job description

A wholly-owned subsidiary of Great Eagle Holdings, Langham Hospitality Group (LHG) comprises a family of distinctive brands, including The Langham Hotels and Resorts, Cordis Hotels and Resorts, Eaton Workshop and Ying’nFlo. With over 40 hotels and residences in operation or development, LHG has a global footprint that extends across Asia, Europe, North America, Australasia and the Middle East.

The Langham, Gold CoastandThe Jewel Residences, managed by Langham has ushered in a new era of sophistication to Australia’s playground.Comprising 169 guest rooms and suites and 170 luxury apartments and located on absolute beachfront. Open and poised to elevate the culinary scene on the Gold Coast –The Langham, Gold Coast offers our guests a variety of venues each with their own unique offerings, with one thing for certain –our cuisine will always be an experience to look forward to.

We are seeking a vibrant and experiencedReservations Agentto deliver the highest level of guest service on a consistent basis and provide a seamless and memorable guest experience.

Key Responsibilities

As our Reservations Agent, you will serve as the first line of inquiry for room reservations, enquiries on cancellations in an attentive, courteous and efficient manner, and quoting available rates to maximise room revenue according to The Langham brand standards. The Reservations Agent is responsible for offering excellent customer service, options, and other solutions to meet Guest and customer needs.

Qualifications & Skills

To be successful in the role you will have been in the same or similar position and have proven experience in customer service, be a good communicator, and enjoy interacting with people.

You must also have:

• Passion for service excellence and providing superior hospitality
• Demonstrate a good attention to detail and be solutions focused
• Good working knowledge of IT and Systems, and an aptitude of picking up new technical skills
• Ability to work independently and collaboratively
• Superior Grooming and Presentation
• Tertiary qualifications in Hotel/Hospitality/Business or similar highly regarded
• Australian work rights. Please note we are unable to offer Sponsorship for this position.

About Langham Hospitality Group

A wholly-owned subsidiary of Great Eagle Holdings, Langham Hospitality Group (LHG) comprises a family of distinctive brands, including The Langham Hotels and Resorts, Cordis Hotels and Resorts, Eaton Workshop and Ying’nFlo. With over 40 hotels and residences in operation or development, LHG has a global footprint that extends across Asia, Europe, North America, Australasia and the Middle East.

The Langham, Gold CoastandThe Jewel Residences, managed by Langham has ushered in a new era of sophistication to Australia’s playground.Comprising 169 guest rooms and suites and 170 luxury apartments and located on absolute beachfront. Open and poised to elevate the culinary scene on the Gold Coast –The Langham, Gold Coast offers our guests a variety of venues each with their own unique offerings, with one thing for certain –our cuisine will always be an experience to look forward to.

We are seeking a vibrant and experiencedReservations Agentto deliver the highest level of guest service on a consistent basis and provide a seamless and memorable guest experience.

Key Responsibilities

As our Reservations Agent, you will serve as the first line of inquiry for room reservations, enquiries on cancellations in an attentive, courteous and efficient manner, and quoting available rates to maximise room revenue according to The Langham brand standards. The Reservations Agent is responsible for offering excellent customer service, options, and other solutions to meet Guest and customer needs.

Qualifications & Skills

To be successful in the role you will have been in the same or similar position and have proven experience in customer service, be a good communicator, and enjoy interacting with people.

You must also have:

• Passion for service excellence and providing superior hospitality
• Demonstrate a good attention to detail and be solutions focused
• Good working knowledge of IT and Systems, and an aptitude of picking up new technical skills
• Ability to work independently and collaboratively
• Superior Grooming and Presentation
• Tertiary qualifications in Hotel/Hospitality/Business or similar highly regarded
• Australian work rights. Please note we are unable to offer Sponsorship for this position.

Live fully with Langham

The Langham, Gold Coast offers current and future colleagues:

• Benchmarked and competitive remuneration;
• Industry leading Learning and Development, with career progression opportunities;
• Complimentary meals on shift and uniforms laundered;
• 6 complimentary hotel nights at Langham Hotel Group Hotel and Resorts each year;
• Employee Assistance Program;

plus a vast array of additional benefits and recognition incentives!