Luxury Front Office Manager – Lead Guest Experience

Four Seasons; Sydney; On-site; AUD 90,000 - 130,000; Full time

Benefits offered by this job

Competitive remuneration package

Complimentary accommodation worldwide

Discounted F&B across properties

Employee Recognition Programs

Learning and career opportunities

Duty meals and laundered uniforms

Wellbeing initiatives

Job summary

Four Seasons Hotel Sydney seeks an Assistant Manager, Front Office, to lead daily hotel operations and deliver the distinctive service Four Seasons is famed for worldwide.

You will oversee the Front Office team, act as Manager on Duty, and collaborate with Housekeeping, Concierge, Reservations, and F&B to ensure seamless guest experiences. A strong hospitality background and Opera PMS experience are preferred.

Qualifications

• Leadership experience in Front Office within luxury hotels.
• Experience as a Duty Manager or similar leadership role in hospitality.
• Strong knowledge of hotel operations and guest service standards.

Responsibilities

• Lead Front Office team during daily operations and ensure top service standards.
• Act as Manager on Duty and be a primary contact for guests and staff.
• Address guest feedback and service recoveries with professionalism.

Skills

Front Office leadership

Duty Manager experience

Luxury hotel operations

Guest service excellence

Opera PMS experience

Australian working rights

Tools

Opera PMS

Job description

Four Seasons Hotel Sydney seeks an Assistant Manager, Front Office, to lead daily hotel operations and deliver the distinctive service Four Seasons is famed for worldwide.

You will oversee the Front Office team, act as Manager on Duty, and collaborate with Housekeeping, Concierge, Reservations, and F&B to ensure seamless guest experiences. A strong hospitality background and Opera PMS experience are preferred.