Luxury Front Office Duty Manager | Guest Experience Leader

Shangri-La Group; Cairns Regional; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Duty meals

Accommodation discounts

Shangri-La Academy

Career progression

Staff discounts

Yearly discretionary bonus

Job summary

Shangri-La The Marina, Cairns seeks a Duty Manager to join the Front Office team, overseeing guest services and daily operations in a luxury five-star hotel. Reporting to the Front Office Manager, you will manage rosters, guest check-in/out, and lead Front Office staff while ensuring safety and service excellence across the property.

Experience in hotel front office, Opera PMS, and a proactive, guest-focused approach are highly valued; we offer career development, employee dining, and staff

Qualifications

• Experience in hotel front office operations.
• Ability to manage rosters, costings and forecasting.
• Excellent guest service and communication skills.
• Familiarity with Opera PMS software.

Responsibilities

• Assist with management of all hotel operational departments as required.
• Manage rosters, costings and forecasting.
• Develop Front Office staff and ensure succession planning.
• Process check-ins and check-outs in accordance with procedures.
• Support all hotel areas including Food & Beverage to prevent issues.
• Respond promptly to guest requests and lead by example.
• Ensure health and safety for patrons, guests and staff.
• Oversee the guest journey from reservation to departure.

Skills

Guest service

Team leadership

Time management

Proactive problem solving

Tools

Opera PMS

Microsoft Word

Outlook

Job description

Shangri-La The Marina, Cairns seeks a Duty Manager to join the Front Office team, overseeing guest services and daily operations in a luxury five-star hotel. Reporting to the Front Office Manager, you will manage rosters, guest check-in/out, and lead Front Office staff while ensuring safety and service excellence across the property.

Experience in hotel front office, Opera PMS, and a proactive, guest-focused approach are highly valued; we offer career development, employee dining, and staff