Overnight Guest Service Officer

Four Seasons Hotels; Sydney; On-site; AUD 30,000 - 50,000; Part time

Benefits offered by this job

Competitive hourly rates and employee

Complimentary stays at Four Seasons

Complimentary employee meals during Sh

Upsell incentive programme

Job summary

Four Seasons Hotel Sydney is seeking a confident and service-driven Part-Time Overnight Front Desk Agent to join our Front Office team and deliver a warm, professional welcome to every guest, no matter the hour. You will be the key point of contact during the night shift, ensuring seamless guest experiences through efficient check-ins and check-outs, thoughtful service, and smooth overnight operations.

Your calm and professional approach, attention to detail, and genuine passion for hospitality

Qualifications

• Previous experience in a Front Office, hospitality, or customer-facing role preferred.
• A calm and confident approach, with the ability to work independently during overnight shifts.
• Strong problem-solving, organisational, and multitasking skills.
• Excellent communication and interpersonal skills.
• Flexibility to work overnight shifts, including weekends and public holidays.
• A genuine passion for delivering exceptional guest service.

Responsibilities

• Provide professional and welcoming service to guests arriving, departing, or requiring assistance overnight.
• Manage check-in and check-out procedures efficiently and accurately in line with Four Seasons standards.
• Respond to guest enquiries, requests, and concerns with care, empathy, and professionalism.
• Assist with overnight audits, financial reporting, and end-of-day procedures.
• Monitor hotel activity and support a safe, secure, and comfortable environment for guests.
• Communicate effectively with other departments regarding special requests, early departures, and daily operational needs.
• Maintain a polished and organised Front Desk and lobby area.

Skills

Front Office

Hospitality

Customer-facing

Job description

1d ago , from Four Seasons Hotels and Resorts

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

When you think about Four Seasons, we hope unparalleled luxury comes to mind. But what is luxury, really? Our answer may surprise you. To us, true luxury is a meaningful sense of belonging. It is a dedicated focus on how people want to be treated, grounded in the genuine care you experience during your stay and defined by an abundance of humanity and generosity. This starts with our passionate team, welcoming you to be the centre of our world, anywhere in the world – and always with a distinctly human touch. The views are just the beginning at Four Seasons Hotel Sydney, located at the epicentre of the historic Rocks district, sparkling Harbour and buzzing CBD. Chic rooms and suites embrace the iconic attractions just steps away, while the award-winning restaurant and street front bar are destinations unto themselves.

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

Step into the world of Four Seasons Hotel Sydney, where personalised, world-class service meets timeless elegance. We are seeking a confident and service-driven Part-Time Overnight Front Desk Agent to join our Front Office team and deliver a warm, professional welcome to every guest, no matter the hour.

As an Overnight Front Desk Agent, you will be the key point of contact during the night shift, ensuring seamless guest experiences through efficient check-ins and check-outs, thoughtful service, and smooth overnight operations. Your calm and professional approach, attention to detail, and genuine passion for hospitality will help create memorable stays for our guests around the clock.

What You’ll Do:

• Provide professional and welcoming service to guests arriving, departing, or requiring assistance overnight
• Manage check-in and check-out procedures efficiently and accurately in line with Four Seasons standards
• Respond to guest enquiries, requests, and concerns with care, empathy, and professionalism
• Assist with overnight audits, financial reporting, and end-of-day procedures
• Monitor hotel activity and support a safe, secure, and comfortable environment for guests
• Communicate effectively with other departments regarding special requests, early departures, and daily operational needs
• Maintain a polished and organised Front Desk and lobby area

What You Will Bring:

• Previous experience in a Front Office, hospitality, or customer-facing role preferred
• A calm and confident approach, with the ability to work independently during overnight shifts
• Strong problem-solving, organisational, and multitasking skills
• Excellent communication and interpersonal skills
• Flexibility to work overnight shifts, including weekends and public holidays
• A genuine passion for delivering exceptional guest service

What We Offer:

• Competitive hourly rates and employee benefits
• World-class training and development opportunities
• Complimentary stays at Four Seasons Hotels and Resorts worldwide
• Complimentary dry cleaning for employee uniforms
• Complimentary employee meals during shifts
• Upsell incentive programme
• Opportunities for career growth within a globally recognised luxury hospitality brand

If you are passionate about hospitality, thrive in a guest-focused environment, and enjoy providing exceptional service during the overnight hours, we would love to hear from you.

Please note that only shortlisted candidates will be contacted.