Luxury Fashion Sales Associate — Customer Experience Pro

Tapestry, Inc.; Sydney; On-site; AUD 52,000 - 68,000; Full time

Benefits offered by this job

Staff discounts across Coach products

Ongoing training and development

Career progression within luxury brand

Job summary

Coach Birkenhead Point is seeking a passionate Full-Time Sales Associate to join our luxury retail team. You will create memorable customer experiences, provide styling advice, and drive sales while supporting daily store operations in a fast-paced environment.

Ideal candidates have fashion/luxury retail experience, strong communication skills, and a proactive attitude. This role offers competitive salary, staff discounts, and ongoing training within a globally recognised brand.

Qualifications

• Previous retail sales experience, preferably within fashion, lifestyle, premium or luxury retail.
• Strong focus on customer service and creating memorable shopping experiences.
• Excellent communication and interpersonal skills to engage customers and teammates.
• Proven ability to meet or exceed sales targets and contribute to store goals.

Responsibilities

• Deliver exceptional customer service and personalised styling advice.
• Build strong customer relationships to drive loyalty and repeat business.
• Achieve individual and team sales targets and KPIs.
• Maintain high standards of visual merchandising and store presentation.
• Process sales transactions accurately and efficiently.
• Support inventory management, stock replenishment, and stocktakes.
• Contribute to a positive and collaborative team culture.
• Demonstrate product knowledge and stay up to date with new collections and promotions.

Skills

Retail sales experience

Customer service

Communication skills

Interpersonal skills

Job description

Coach Birkenhead Point is seeking a passionate Full-Time Sales Associate to join our luxury retail team. You will create memorable customer experiences, provide styling advice, and drive sales while supporting daily store operations in a fast-paced environment.

Ideal candidates have fashion/luxury retail experience, strong communication skills, and a proactive attitude. This role offers competitive salary, staff discounts, and ongoing training within a globally recognised brand.