Luxury Retail Sales Associate | Elevate Style and Clientele

Tapestry (Coach/Kate Spade); Melbourne; On-site; AUD 55,000 - 75,000; Full time

Job summary

Coach is a global fashion house seeking a Sales Associate to deliver an elevated, personalized shopping experience and meet store sales goals. You will support daily store operations and contribute to a collaborative team, using fashion expertise to guide client decisions.

Responsibilities include clientelling, cross-selling, and leveraging mobile POS and social platforms to drive repeat business. A fast-paced luxury environment awaits committed professionals.

Qualifications

• 1+ years of luxury retail or sales experience.
• Experience with POS operation and iPad/laptop use.
• Strong English proficiency.
• Ability to work in a fast-paced environment.
• Luxury retail background with social media savvy.
• Experience with live-stream shopping or video demos is a plus.

Responsibilities

• Represent Coach as a brand ambassador, adhering to the Coach Guide to Style and Service standards.
• Build lasting client relationships through personalized styling, product expertise, and fashion advice.
• Drive sales through cross-selling, upselling, and tailored recommendations.
• Utilize mobile POS, clienteling tools, and social selling platforms to capture data and encourage repeat purchases.
• Develop and execute personal sales plans; meet or exceed individual and team KPIs.
• Source new customers, maintain relationships, and follow up to close sales.
• Maintain high energy on the floor, manage multiple customers, and adapt selling techniques to business needs.
• Complete daily operational tasks (cash wrap, inventory processing, replenishment, visual merchandising).
• Keep sales floor and stockroom clean, organized, and stocked; follow policies and asset protection.
• Process transactions efficiently (purchases, returns, exchanges, online pickups).
• Support inventory cycles: receive shipments, stock shelves, and manage product movement.
• Assist teammates in functional areas as required.
• Foster a collaborative, trust-based environment; encourage team performance.
• Participate in brand initiatives, training programs, and inclusion activities.
• Welcome feedback, adapt behaviors, and maintain a calm, professional demeanor.

Skills

1+ years luxury sales

POS operation

English proficiency

Fast-paced environment

Social media selling

Clienteling & data acquisition

Job description

Coach is a global fashion house seeking a Sales Associate to deliver an elevated, personalized shopping experience and meet store sales goals. You will support daily store operations and contribute to a collaborative team, using fashion expertise to guide client decisions.

Responsibilities include clientelling, cross-selling, and leveraging mobile POS and social platforms to drive repeat business. A fast-paced luxury environment awaits committed professionals.