Full Time Sales Associate | COACH | Birkenhead Point

Coach; Sydney; On-site; AUD 52,000 - 68,000; Full time

Benefits offered by this job

Staff discounts across Coach products

Ongoing training and development

Career progression within luxury brand

Job summary

Coach Birkenhead Point is seeking a passionate Full-Time Sales Associate to join our luxury retail team. You will create memorable customer experiences, provide styling advice, and drive sales while supporting daily store operations in a fast-paced environment.

Ideal candidates have fashion/luxury retail experience, strong communication skills, and a proactive attitude. This role offers competitive salary, staff discounts, and ongoing training within a globally recognised brand.

Qualifications

• Previous retail sales experience, preferably within fashion, lifestyle, premium or luxury retail.
• Strong focus on customer service and creating memorable shopping experiences.
• Excellent communication and interpersonal skills to engage customers and teammates.
• Proven ability to meet or exceed sales targets and contribute to store goals.

Responsibilities

• Deliver exceptional customer service and personalised styling advice.
• Build strong customer relationships to drive loyalty and repeat business.
• Achieve individual and team sales targets and KPIs.
• Maintain high standards of visual merchandising and store presentation.
• Process sales transactions accurately and efficiently.
• Support inventory management, stock replenishment, and stocktakes.
• Contribute to a positive and collaborative team culture.
• Demonstrate product knowledge and stay up to date with new collections and promotions.

Skills

Retail sales experience

Customer service

Communication skills

Interpersonal skills

Job description

Full Time Sales Associate | COACH | Birkenhead Point

Coach is a leading design house of modern luxury accessories and lifestyle collections, renowned for its craftsmanship, innovation, and authentic New York heritage. We are seeking a passionate and customer-focused Full-Time Sales Associate to join our team at Coach Birkenhead Point.

If you love delivering exceptional customer experiences, have a passion for fashion and luxury retail, and thrive in a fast-paced environment, we'd love to hear from you.

Join the Coach Team

Coach is a leading design house of modern luxury accessories and lifestyle collections, renowned for its craftsmanship, innovation, and authentic New York heritage. We are seeking a passionate and customer-focused Full-Time Sales Associate to join our team at Coach Birkenhead Point.

If you love delivering exceptional customer experiences, have a passion for fashion and luxury retail, and thrive in a fast-paced environment, we'd love to hear from you.

About the Role

As a Sales Associate, you will play a key role in creating memorable experiences for our customers while driving sales and supporting daily store operations.

Key Responsibilities

• Deliver exceptional customer service and provide personalised styling advice.
• Build strong customer relationships to enhance loyalty and repeat business.
• Achieve individual and team sales targets and KPIs.
• Maintain a high standard of visual merchandising and store presentation.
• Process sales transactions accurately and efficiently.
• Support inventory management, stock replenishment, and stocktake activities.
• Actively contribute to a positive and collaborative team culture.
• Demonstrate comprehensive product knowledge and stay up to date with new collections and promotions.

What We're Looking For

• Previous retail sales experience, preferably within fashion, lifestyle, premium, or luxury retail.
• A passion for customer service and creating outstanding shopping experiences.
• Strong communication and interpersonal skills.
• Proven ability to achieve sales targets and deliver results.
• Positive attitude, initiative, and willingness to learn.
• Set full time roster (37.5 hours per week(
• Experience with POS systems and retail operations is advantageous.

Why Join Coach?

• Competitive salary and staff benefits.
• Generous employee discounts across Coach and Kate Spade products
• Ongoing training and development opportunities.
• Career progression within a globally recognised luxury brand.
• Supportive and inclusive team environment.
• Opportunity to work with premium products and a passionate retail team.